Customer Service Representative English Onsite
6 maanden geleden
Are you customer oriented, enjoy working independently, and interested in luxury products? Can you provide high-end care and support to customers around the world and would you like to be part of a fun and collaborative team? If so, we want to hear from you
Our client, an established company in the market for the past 10 years, that provides high-end luxury products worldwide, is looking for an English-speaking Customer Service Representative to join their team in the Utrecht area. As a Customer Service Representative, you will be responsible for representing the company by providing care and support to customers around the world through different channels using your detail-oriented skills to meet customers' expectations.
**What you will do**:
- Providing exceptional customer support via online channels;
- Provide information regarding stock availability, shipments, returns, exchanges, and more;
- Maintaining close relationships with the operations team;
- Looking for continuous improvement in internal processes
- Support in office/facilities related tasks
**Who you are**:
- Excellent fluency in English - both written and verbal;
- 1-2 years of experience in (B2C) customer support or hospitality
- Excellent Microsoft Office skills (Excel, PowerPoint);
- Proactive, good organizational skills, detail oriented and time management;
- Available 40 hours a week in a hybrid mode, 4 days in the office and 1 day working from home.
**What's in it for you?**:
- A friendly and informal atmosphere with fresh, organic fruit and sports activities;
- Direct contract and great growth opportunities;
- Travel reimbursement
- 25 days of holiday;
- MacBook and iPhone provided
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