Customer Service Backoffice Representative

4 weken geleden

Utrecht, Nederland BAXTER Voltijd

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Summary**

The Backoffice Representative is responsible for the daily execution of the supply chain activities within the region. This responsibility includes customer maintenance (new & existing), maintenance of 3rd party automation processes and EDI flows, monitoring the timely delivery of products to the patients at home or to our hospitals, daily release of backorders and supporting continuous improvement efforts in general. In this critical role the Backoffice Representative needs to collaborate to all relevant stakeholders such as Planning/ Warehousing/ Sales and Customer Service Front Office Teams to create a very reliable and consistent great customer experience every single day.

**Essential duties and responsibilities**
- Daily operations & Order processing,
- Coordination of the logistics,
- Continuous improvement efforts and projects,
- EDI / 3rd party mapping and maintenance,
- Build up strong relationships with internal customers, external suppliers such as GHX, Hospitals & any relevant IT teams,
- Root cause analysis & resolution,
- Analytic support and dashboarding,
- Communication with regional & country logistics and supply chain.

**Qualifications**
- This function requires minimum HBO level,
- Minimum of 3 years of experience within customer service/ supply chain roles, preferably with some level of project management,
- Fluency in French and English is a must with a good level of Dutch
- Competence in the use of Microsoft Office Tools,
- Being recognized as the customer advocate,
- Excellent communication skills,
- Customer focused,
- Ability to federate others around common objectives,
- Leadership potential,
- Strong team player,
- Result oriented,
- Practical/Pragmatic approach to problem solving

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

149624

  • Customer Service Representative | English

    4 weken geleden

    Utrecht, Nederland Undutchables Voltijd € 2.500 - € 2.600

    Develop and maintain close relationships and contacts with their dealers- Technical knowledge and support of their product portfolio- Provide excellent customer service- Issue and follow-up on quotations- Handle customer requests- Coordinate the School attendees each month (participating during lunches and/or dinners with customers) Must have skills- 2...

  • German Customer Service Representative

    2 dagen geleden

    Utrecht, Utrecht, Nederland YoungCapital Voltijd € 17

    At YoungCapital, we are seeking a fulltime German speaking customer service representative to join our team. As a hybrid position, this role offers a unique blend of customer service and professional growth opportunities.In this exciting opportunity, you will be responsible for providing top-notch customer service to clients via various channels. With a...

  • Customer Service Representative

    4 weken geleden

    Utrecht, Nederland Undutchables Voltijd

    At Undutchables, we're seeking a skilled Customer Service Representative to join our team. In this role, you'll play a crucial part in ensuring smooth customer experiences and supporting our internal teams.Key ResponsibilitiesRespond to client inquiries quickly and professionally, providing timely and effective solutions.Create quotations and process sales...

  • Customer Service Representative

    2 weken geleden

    Utrecht, Utrecht, Nederland Undutchables Voltijd

    As a Danish-speaking Customer Service Representative, you will:Be the first point of contact for company dealers and partners, handling B2B & B2C As a Danish-speaking Customer Service Representative, you will:Be the first point of contact for company dealers and partners, handling B2B & B2C interactions via email and phone.Proactively reach out to...

  • Customer Service Representative | English

    2 weken geleden

    Utrecht, Nederland Undutchables Voltijd € 2.500 - € 3.300

    In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment. Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders Signaling impending stock shortages to the procurement team Controlling...

  • Customer Service Representative | UK market

    4 weken geleden

    Utrecht, Nederland Undutchables Voltijd € 2.500 - € 2.600

    Job description General Responsibilities:- Develop and maintain close relationships and contacts with their dealers- Technical knowledge and support of their product portfolio- Provide excellent customer service- Issue and follow-up on quotations- Handle customer requests- Coordinate the School attendees each month (participating during lunches and/or...

  • Customer Service Representative English Onsite

    1 week geleden

    Utrecht, Nederland Adams Multilingual Recruitment Voltijd

    Are you customer oriented, enjoy working independently, and interested in luxury products? Can you provide high-end care and support to customers around the world and would you like to be part of a fun and collaborative team? If so, we want to hear from you! Our client, an established company in the market for the past 10 years, that provides high-end...

  • Customer Service Representative

    2 weken geleden

    Montfoort, Utrecht, Netherlands, NL BMI Nederland Voltijd

    WAT BIEDEN WIJ JOU37 vrije dagen;Contract met uitzicht op vast;Een goed salaris met daarbovenop een vaste 13e maand;Een bonus op basis van KPI's en resultaat;Een fulltime baan (minimaal 36 uur) waarbij je (na de inwerkperiode) hybride kunt werken;Goede pensioenregeling en zeer goede reiskostenregeling.Als Customer Service Representative ga je aan de slag...

  • Customer Service Representative | UK market

    2 weken geleden

    Utrecht, Nederland Undutchables Voltijd

    General Responsibilities:- Develop and maintain close relationships and contacts with their dealers- Technical knowledge and support of their product portfolio- Provide excellent customer service- General Responsibilities:- Develop and maintain close relationships and contacts with their dealers- Technical knowledge and support of their product portfolio-...

  • Service Solutions Representative

    1 dag geleden

    Utrecht, Utrecht, Nederland Undutchables Voltijd

    We are looking for a proactive and customer-focused Service Solutions Representative to join our team In this role, you will manage service requests from clients worldwide, prepare We are looking for a proactive and customer-focused Service Solutions Representative to join our team In this role, you will manage service requests from clients worldwide,...

  • Customer Service Representative

    2 uur geleden

    Utrecht, Utrecht, Nederland Undutchables Voltijd

    As a French-speaking Customer Service Representative, you will:You'll play a key role in building strong relationships and driving success in the Dutch market.Speaks excellent French and Dutch (B2 level or higher is a MUST)Has an HBO/MBO degree or equivalent thinking levelHas technical knowledge or affinity and excels in client interactionsIn this role,...

  • Customer Service Representative | Danish

    4 weken geleden

    Utrecht, Nederland Undutchables Voltijd

    As a Danish-speaking Customer Service Representative, you will:Be the first point of contact for company dealers and partners, handling B2B & B2C As a Danish-speaking Customer Service Representative, you will:Be the first point of contact for company dealers and partners, handling B2B & B2C interactions via email and phone.Proactively reach out to...

  • Customer Service Representative | Danish

    2 weken geleden

    Utrecht, Nederland Undutchables Voltijd

    As a Danish-speaking Customer Service Representative, you will:Be the first point of contact for company dealers and partners, handling B2B & B2C As a Danish-speaking Customer Service Representative, you will:Be the first point of contact for company dealers and partners, handling B2B & B2C interactions via email and phone.Proactively reach out to...

  • Customer Service Representative | Danish

    2 weken geleden

    Utrecht, Nederland Undutchables Voltijd

    As a Danish-speaking Customer Service Representative, you will:Be the first point of contact for company dealers and partners, handling B2B & B2C As a Danish-speaking Customer Service Representative, you will:Be the first point of contact for company dealers and partners, handling B2B & B2C interactions via email and phone.Proactively reach out to...

  • Customer Service Representative with French

    3 weken geleden

    Utrecht, Nederland Vantive Voltijd

    Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while...

  • Customer Service Excellence Specialist

    1 week geleden

    Utrecht, Utrecht, Nederland Undutchables Voltijd € 2.750 - € 3.000

    Job DescriptionWe are seeking a Proactive Support Representative to manage service requests from clients worldwide. In this role, you will be responsible for handling and responding to global client service requests, preparing service quotes, and identifying sales opportunities through customer interactions. Your contribution will be essential in ensuring...

  • Customer Service Representative | French

    2 weken geleden

    Utrecht, Nederland Undutchables Voltijd

    As a French-speaking Customer Service Representative, you will:You'll play a key role in building strong relationships and driving success in the Dutch market.Speaks excellent French and Dutch (B2 level or higher is a MUST)Has an HBO/MBO degree or equivalent thinking levelHas technical knowledge or affinity and excels in client interactionsIn this role,...

  • Customer Service French/ English

    3 weken geleden

    Utrecht, Nederland Page Personnel Voltijd

    We are looking for a Customer Service Representative with a (near) native level of French and English to join our team. You will handle the order-to-cash process for hospital clients and international distributors, ensuring smooth operations. Working closely with logistics, sales, and quality teams, you will maintain high customer service standards. This...

  • Customer Support

    1 dag geleden

    Utrecht, Utrecht, Nederland Undutchables Voltijd

    As a Customer Service Representative, you'll handle key tasks that ensure smooth customer experiences and support our internal teams:Responding to client inquiries quickly and As a Customer Service Representative, you'll handle key tasks that ensure smooth customer experiences and support our internal teams:Responding to client inquiries quickly and...

  • Back Office Customer Service | German C2

    4 weken geleden

    Utrecht, Nederland Undutchables Voltijd

    We are seeking a highly motivated and detail-oriented individual to join our customer service team as a back office representative. In this role, you will be responsible for providing administrative We are seeking a highly motivated and detail-oriented individual to join our customer service team as a back office representative. In this role, you will be...