Floor Manager Heineken Experience

4 weken geleden


Amsterdam, Nederland Heineken Nederland Voltijd

The Floor Manager at the Heineken Experience in Amsterdam is a pivotal role, responsible for overseeing the day-to-day operations of the world-famous venue. Attracting over a million guests and Heineken® fans each year. Serving as the ultimate brand ambassador, the Floor Manager ensures exceptional guest experiences while managing a large team of tour employees and Heineken Ambassadors. With a focus on the highest hospitality standards, this role plays a crucial part in maintaining the company's image and reputation and making sure that our guest flow and crowd control is management in a safe, efficient and excellent way.

**Your Responsibilities in this role**:

- Manage Tour employees and Flex workers to deliver high-level hospitality within the Heineken Experience.
- Handle guest questions and complaints promptly and courteously, ensuring a smooth traffic flow throughout the venue.
- Oversee venue opening and closing procedures, as well as monitor work instructions and maintain quality criteria.
- Functionally manage Tour employees, flex workers, and indirect partners like Risk Security, inspiring and engaging them to exceed guest expectations.
- Conduct performance management and coaching for internal and Flex workers, ensuring clear communication regarding targets and expectations.
- Manage and monitor the execution and improvement of work processes, contributing ideas and solutions for process enhancements.
- Report cash statements to the Finance department, managing cash flow and resolving any irregularities.

**Skills Required**:

- MBO/HBO qualification, preferably in Hospitality.
- 5-7 years of experience in the hospitality industry
- Experience in service-oriented roles within a dynamic environment.
- Strong communication and organizational skills.
- BHV/EHBO and Social Hygiene certified.
- Fluent in English, with proficiency in additional languages preferred.
- Flexible availability, including evenings, weekends, and holidays.

**How to Apply


  • Shift Leader

    2 weken geleden


    Amsterdam Zuid, Nederland Heineken Nederland Voltijd

    The Heineken Experience, located in Amsterdam's city center, is a renowned tourist attraction welcoming over a million visitors annually. The Heineken Flagship Store, one of the largest branded merchandise stores globally, operates within this context, offering a wide array of Heineken products. Elevate your career to new heights as the Heineken Flagship...


  • Amsterdam, Nederland Heineken Voltijd

    Heineken Brand Global PR Manager Location: Amsterdam, Hybrid Department: Corporate Affairs Apply before 22nd January 2025! What will you do as a Global PR Manager? The Heineken Brand PR Manager plays an important role in amplifying the HEINEKEN story internally and externally. In particular by increasing the brand’s share of voice in target media and...

  • Tour Employee

    3 dagen geleden


    Amsterdam, Nederland Heineken Voltijd

    Tour Employee – Heineken Experience, Amsterdam Join the Heineken Experience team as a Tour Employee and become the ultimate brand ambassador for one of the world's most iconic breweries! At our bustling attraction in the heart of Amsterdam, you’ll create lasting memories for guests from around the globe. With a variety of exciting roles, from...


  • Amsterdam, Nederland Heineken International B.V. Voltijd

    Internship - Heineken Experience Digital and Creative Marketing HEINEKEN is looking for you! Every day we work with pride on our great products that you have certainly had in your hand at a party, during a work meeting or at home on the couch. HEINEKEN is much more than just beer. What about brands like Cristal Clear, Royal Club, Heineken 0.0, Amstel...

  • Tour Employee

    6 uur geleden


    Amsterdam, Nederland Heineken International B.V. Voltijd

    Tour Employee - Heineken Experience, Amsterdam Join the Heineken Experience team as a Tour Employee and become the ultimate brand ambassador for one of the world's most iconic breweries! At our bustling attraction in the heart of Amsterdam, you’ll create lasting memories for guests from around the globe. With a variety of exciting roles, from welcoming...

  • Communication Expert

    5 dagen geleden


    Amsterdam, Nederland Heineken Nederland Voltijd

    **HELP HEINEKEN® TO BE IN POP CULTURE THROUGH BUZZWORTHY INITIATIVES CREATED TO OBTAIN DISPROPORTIONAL GLOBAL EARNED VISIBILITY.** Heineken has always been about being culturally up-to-date. But in 2020, the brand started being more intentional at attracting consumers and PR attention by tapping into culture with clear and sharp POVs. Award-winning...

  • Experience Ambassador

    2 dagen geleden


    Amsterdam, Noord-Holland, Nederland Heineken Voltijd

    Overview:Welcome to the Heineken Experience, a world-class attraction in the heart of Amsterdam. As a Tour Employee, you will be the face of our brand, creating lasting memories for guests from around the globe.


  • Amsterdam, Nederland Heineken Voltijd

    Fulltime Application deadline: 13 January 2025 (Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!) About the role HEINEKEN is looking for innovative and driven colleagues to join their team as they continue to revolutionize the industry. With the launch of our new e-commerce brand, eazle,...

  • Experience Designer

    3 uur geleden


    Amsterdam, Noord-Holland, Nederland Heineken Voltijd

    Unlocking CX PotentialAt HEINEKEN, we recognize the importance of delivering personalized customer experiences that drive growth and loyalty.As a CXG Intern, you will play a pivotal role in enhancing our E-Business platforms and contributing to the development of our customer-centric approach.About the OpportunityAs a member of our digital native team, you...

  • Finance Manager

    2 weken geleden


    Amsterdam, Nederland Heineken Nederland Voltijd

    Are you a finance professional with a knack for strategic decision-making and a passion for driving business performance? The Heineken Experience, located in Amsterdam's city center, is Heineken’s Brand home and one of the city’s main attractions. welcoming over a million visitors annually. We are seeking a Finance Manager to join our team at the...

  • Event Manager

    2 weken geleden


    Amsterdam, Nederland Heineken International B.V. Voltijd

    Event Manager - Heineken Experience Closing date: February 9th Your Purpose As Events Manager, you are responsible for organizing and executing events for the Heineken events department. This contains B2B events within the Heineken Experience and Heineken Corporate events globally. You will work closely with internal and external stakeholders and...


  • Amsterdam, Nederland Heineken International B.V. Voltijd

    Internship - Training and development (Heineken Experience) “I am passionate about exploring new and bright capacities in each individual.” HEINEKEN is looking for you! Every day we work with pride on our great products that you have certainly had in your hand at a party, during a work meeting or at home on the couch. HEINEKEN is much more than just...

  • D&T Manager

    2 weken geleden


    Amsterdam, Nederland Heineken Voltijd

    Digital & Technology (D&T) Manager HEX The HEINEKEN Experience (HEX) is seeking a Digital & Technology (D&T) Manager to lead and innovate the digital landscape of our iconic brand hub. This role combines strategic leadership with operational problem solving, ensuring HEX’s digital and technological processes are consumer-focused, cutting-edge, and fully...

  • Shift Leader

    1 week geleden


    Amsterdam, Nederland Heineken International B.V. Voltijd

    Shift Leader at Heineken Flagship Store **Location**: Amsterdam with a mix of on-site duties at the Heineken Flagship Store. Part-time/full-time: 40 hours per week. Closing date: Want to know why a job as a Shift Leader at Heineken Flagship Store is so exciting? "Being a Shift Leader at the Heineken Flagship Store means coordinating a dynamic team to...


  • Amsterdam, Nederland Heineken International B.V. Voltijd

    Internship - Customer Care & Experience | Global Customer Service & Logistics " Working with this welcoming and international team was an incredible experience! I learned a lot about the digital world and truly grew as a professional. The warm and dynamic environment, right in the heart of Amsterdam, made it an unforgettable journey in my career " - N....


  • amsterdam, Nederland Adecco Voltijd

    Do you thrive on engaging crowds, love bringing stories to life, and have a passion for hospitality? The Heineken Experience in Amsterdam is looking for charismatic storytellers to join our team as Heineken Ambassadors!What are you going to do?As a Heineken Ambassador...


  • Amsterdam, Nederland Adecco Werk op afstand Freelance Voltijd

    Do you thrive on engaging crowds, love bringing stories to life, and have a passion for hospitality? The Heineken Experience in Amsterdam is looking for charismatic storytellers to join our team as Heineken Ambassadors!What are you going to do?As a Heineken Ambassador...

  • Floor Manager

    3 weken geleden


    Amsterdam, Nederland Soho House & Co. Voltijd

    **Floor Manager - Soho House Amsterdam** We are seeking an experienced **Floor Manager **to oversee the smooth running of our Club Restaurants whilst delivering exemplary service. As **Floor Manager** you will be on the floor supervising the restaurant, communicating closely with the floor and kitchen team and serving drinks and food to guests. You will...

  • Floor Manager

    4 weken geleden


    Amsterdam Centrum, Nederland Soho House & Co. Voltijd

    ** Cecconi's Amsterdam is voted as best Italian Restaurant in Amsterdam by Amsterdam Restaurant Guide 2024 (by Elizabeth on Food)** **Floor Manager - Cecconi's Amsterdam** Cecconi’s is a modern day classic Italian restaurant open for lunch and dinner. Cecconi’s serves hand-made pasta, seafood and dishes from Italy using the finest ingredients. In...


  • Amsterdam, Nederland Heineken Voltijd

    Job title: Global Category Manager BTL Agencies Function: Heineken Global Procurement Parttime/fulltime: fulltime HEINEKEN wants to work with the best creative talents for our 300+ brands to satisfy our customers and consumers with excellent creative BTL execution. For that we will need the right agency base and maximize productivity. What will you do as...