Department Manager
6 maanden geleden
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.**JOB PURPOSE**
- Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.**RESPONSIBILITIES**
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
- Lead the integration of new joiners to the business
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Create and maintain an open, positive and harmonious work environment
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.
**PERSONAL PROFILE**
- Advanced knowledge of POS system
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
- Able to use a fluent and professional dialogue with clients and staffs
- Previous experience with Apple mobile devices and comfortable with the use of digital tools
- 1-2 years previous supervisory or management experience in retail sales
**MEASURES OF SUCCESS**
- Monthly Burberry Experience evaluation score
- Managing performance improvement and development of associates
- Improvement in every KPI within the retail scorecard
-
Department Manager
7 maanden geleden
Roermond, Nederland McArthurGlen Designer Outlets Voltijd**Jobbeschrijving** Department Manager** **Company Description** Ralph Lauren Corporation is een wereldleider in het ontwerp, de marketing en de distributie van premium lifestyle-producten in vijf categorieën: kleding, accessoires, huis, geuren en hospitality. Al meer dan 50 jaar zijn de reputatie en het onderscheidende imago van Ralph Lauren consequent...
-
Manager Automation
5 maanden geleden
Roermond, Nederland Independent Recruiters VoltijdAre you an enthusiastic and dedicated (senior) Manager Automation & Engineering with broad experience in the automotive or related industry?Do you see yourself working in a international organization near Roermond? Can you lead a team of highly qualified engineers/technicians to take them to the next level and take ownership for the broader organization?...
-
Business Support Manager
2 maanden geleden
Roermond, Nederland GXO Logistics Voltijd**Logistics at full potential!** **What do you do as a Business Support Manager?** - As Business Support Manager you will work for one of the largest supply chain organizations in the world. You will provide operations and our client support to allow them to perform at the highest effectiveness - You will serve as point of contact for our inhouse based...
-
Assistant Store Manager
6 maanden geleden
Roermond, Nederland McArthurGlen Designer Outlets Voltijd**Job description** Assistant Store Manager** The Assistant Store Manager's role includes major responsibilities: He/she supports the Store Manager in his/her day-to-day management of the store and the team. He/she works closely with the Store Manager on operational management and performance optimization (sales volume, profitability, customer portfolio,...
-
Assistant Store Manager
3 maanden geleden
Roermond, Nederland Aeffe Spa VoltijdThe **Group Aeffe** is an international company in the fashion and luxury branch and is active in the creation, production and distribution of a wide range of products including prêt-à-porter, footwear and leather goods, lingerie and beachwear. The Group develops, produces and distributes, with a view to constant attention to uniqueness and exclusivity,...
-
Logistics Business Professional
2 weken geleden
Roermond, Limburg, Nederland GXO Logistics VoltijdWe offer a competitive salary of €60,000 - €80,000 per year.Job DescriptionGXO Logistics is a dynamic and international organization that offers advanced supply chain solutions for the world's most successful companies. As a Business Support Manager at our Roermond site, you will be part of a highly motivated team that has recently started on site.As a...
-
Supply Chain Business Development Manager
2 weken geleden
Roermond, Limburg, Nederland GXO Logistics VoltijdAbout the Role:As a Business Support Manager at GXO Logistics, you will play a key role in ensuring the smooth operation of our logistics and production processes. You will be responsible for providing exceptional customer service, managing inventory, and analyzing data to identify areas for improvement.About Us:GXO Logistics is a leading provider of...
-
Floor Manager
2 maanden geleden
Roermond, Nederland Nike VoltijdBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks...
-
Floor Manager
2 maanden geleden
Roermond, Nederland Nike VoltijdRejoignez l'équipe NIKE, Inc. Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la...
-
Floor Manager
2 maanden geleden
Roermond, Nederland Nike VoltijdBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Assistant Store Manager
2 maanden geleden
Roermond, Nederland Nike VoltijdBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Human Resources Intern
6 maanden geleden
Roermond, Nederland Cummins VoltijdOur culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive...
-
Customer Service Supervisor
7 maanden geleden
Roermond, Nederland cargo-partner Voltijd**Are you an experienced Warehouse Customer Service Representative looking to take the next step of your career?** For over 40 years, we have served our clients with our Air, Ocean, Road, and Warehousing portfolio and we have enjoyed another very successful year at cargo-partner having strengthened our global position by joining the Nippon Express...
-
Sales Associate
7 maanden geleden
Roermond, Nederland McArthurGlen Designer Outlets Voltijd**Job description** NIKE Sales Associate / Athlete - all genders** **NIKE Retail Careers** NIKE, Inc. doesn't just equip the world's greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what's possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and...
-
Teamleader
2 maanden geleden
Roermond, Nederland GXO Logistics Voltijd**Logistics at full potential** Are someone who is constantly managing and motivating your team, and do you strive for process improvements? Are you interested in expanding your career with an exciting opportunity within GXO Logistics? Then look no further because we are looking for a Teamleader for our team in Roermond! In this role you work in 2-shifts...
-
Supervisor
6 maanden geleden
Roermond, Nederland Skechers VoltijdOns managementteam heeft dagelijks een enorme invloed op onze klanten, het team en ons bedrijf. Zij geven leiding, trainen het team, verkopen, inspireren, lossen problemen op en nog veel meer. Jij bent een voorbeeld, en daar ben je trots op! KEY PLAYER - Je werkt nauw samen met het managementteam, daardoor is het rapporteren en het communiceren ontzettend...
-
Customer Service Officer
6 maanden geleden
Roermond, Nederland GXO Logistics Voltijd**Logistics **at full potential** If you like to offer excellent customer service, this is the next place you want to work! Do you have the passion to ensure deliveries are made within the established guidelines as timely as possible? Then this could be the role for you! **What you do on a typical day** - Acts as the first point of contact for operational...
-
Retail Assistant
2 weken geleden
Roermond, Nederland Nike VoltijdBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand...
-
Maintenance Technician | Automotive
5 maanden geleden
Roermond, Nederland Onsite Services Cummins Inc. Standaard VoltijdOnze klant Cummins Emission Solutions is een toonaangevende fabrikant vanuitlaatsystemen en katalysatoren voor auto's en vrachtwagens. Ter uitbreidingvan de Technische Dienst afdeling zijn wij opzoek naar een Maintenance Technician.Ben jij een daadkrachtige hands-on Technician die altijdopzoek is naar een nieuwe uitdaging? Dan ben jij wellicht de juiste...
-
Retail Stores Associate
6 maanden geleden
Roermond, Nederland Nike VoltijdBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
