Customer Supply Services Representative

2 weken geleden

Hoofddorp, Nederland Reckitt Voltijd

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

**Supply**:
Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

Our portfolio is divided into 3 categories: Hygiene, Health and Nutrition. All are designed to support our consumers throughout their lives. RB Health division where you will be working is the home of brands such as Durex, Dettol, Veet, Scholl, Nurofen, Strepsils, to name a few. We are dedicated to nurturing the health of families throughout the world. If you live and believe in entrepreneurship, responsibility, collaboration, and partnership, you can consider yourself part of the team.

**About the role**:
You will be part of the Supply Services Team France/Benelux and will report to the Supply Services Manager Benelux.

**Location: Amsterdam, Netherlands**

**Your responsibilities**:
**Building customer relationship**:

- Day to day management of customer relationship for Reckitt customers (Pharmacies, supermarkets, drugstores, ecommerce platform, wholesalers, and distributors - no direct contact with consumers).
- Build a relationship with your supply counterpart
- Manage the ordering process from A to Z including order management, stock control, outbound (transport), returns, etc.
- Coordinate the whole order/delivery process by working closely with the warehouse, logistics and the supply planning team to ensure on time and in full deliveries (OTIF).
- Collaborates with key stakeholders to address ways to improve customer satisfaction while reducing costs.
- Liaises with sales account managers to provide customer insights and identify opportunities.
- Work closely with finance controlling team to investigate credit claims and looks at ways to reduce errors.

**Analysis & reporting**:

- Update weekly service level for key accounts and identify discrepancies between RB data and customer data.
- Update monthly Customer Service KPIs reports.
- Prepare dashboards for the key account customers.
- Provide monthly analysis on different supply topics for the department (cost-to-serve, truck optimization, dispute, service level, etc).

**The experience we're looking for**:

- Fluency in English and Dutch is mandatory (written and spoken). French is a plus.
- Minimum 1 year of order management, supply chain, or business-to-business customer management required.
- Strong analytical skills and Excel knowledge (pivot table, basics formulas, organize data to provide analysis). Experience in creating Excel / Power BI tables to follow supply KPIs is also a plus.
- Experience with SAP ECC6 is a plus.
- Ability to work autonomously and take ownership.
- Ability to work in a dynamic international environment.
- Problem solving mind-set.
- Experience with SAP ECC6 is a plus.

**The skills for success**:
Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.

**What we offer**:
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

**Equality**:
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size

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