Global Account Director

2 weken geleden

Amsterdam, Noord-Holland, Nederland Wecheer Voltijd

Role Overview

We are seeking a highly experienced Account Manager to drive and oversee Wecheer's strategic client engagement for one of our most important clients in the tobacco industry. This role demands a deep understanding of the tobacco sector and familiarity with its regulatory and market dynamics across various regions. As the primary point of contact, you will manage relationships across multiple markets globally, ensuring smooth execution of our digital incentive programs, maximizing client satisfaction, and fostering growth opportunities.

Your expertise in trade and marketing, as well as CRM, loyalty & channel incentive programs, will be crucial for implementing successful campaigns that meet our client's needs. This role is ideal for a strategic thinker who can adapt and tailor solutions to diverse market nuances, ensuring long-term success and retention.

This is a B2B/Freelance, remote, full-time position.

Key Responsibilities

Client Relationship & Strategic Engagement: Serve as the lead relationship manager, nurturing a trusted advisor partnership. Understand the client's unique goals and market demands to offer tailored recommendations and strategies.

Program Execution & Oversight: Manage and oversee all program activities, ensuring timely and successful implementation across multiple markets. Act as the central liaison to coordinate between the client and internal teams.

Account Growth & Expansion: Identify and capitalize on new business opportunities within the client's organization. Work closely with different business units to expand Wecheer's footprint and influence.

ROI & Performance Monitoring: Track and evaluate program performance to ensure high ROI and client satisfaction. Develop strategies for continuous improvement to drive client retention and minimize churn.

Cross-Functional Collaboration: Collaborate with sales, product, and marketing teams to align on goals and ensure smooth project delivery. Communicate key client insights to improve our products and services.

Requirements

Experience: 7-10 years in any of the following roles in the tobacco industry: Key Account Management, Trade Marketing, Brand Management, Sales Operations, Brand Activation

Industry Expertise: In-depth understanding of the tobacco sector, including its market dynamics, regulatory landscape, and complex route-to-market processes. Familiarity with how incentive programs impact each stage of distribution, from manufacturers to retailers to end consumers, is essential.

CRM & Loyalty Programs: Strong background in using CRM, loyalty, and engagement programs to drive client success.

Strategic & Consultative: Ability to think strategically and provide consultative solutions that align with both client and Wecheer's objectives.

Sales & Revenue Growth: Demonstrated success in expanding account revenue and driving business growth in a B2B setting.

Communication Skills: Exceptional communication, negotiation, and presentation skills; ability to interface effectively across all levels of the client organization.

Project Management & Tech Savvy: Strong organizational skills with the ability to manage multiple programs simultaneously, along with proficiency in relevant technology platforms.

Cultural Awareness: Proven ability to adapt strategies and communication styles to fit diverse cultural environments.

Being bilingual/multilingual is nice to have, together with experience living in different countries.

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