Technical Support Engineer

3 weken geleden

The Hague, Nederland SAJ Digital Energy GmbH Voltijd

SAJ is a high-tech enterprise, focusing on motor drive and control technology,

renewable energy conversion, solar inverters, solar pumping systems, and battery storage

solutions.

SAJ has expanded its branches in the UK, Ireland, Belgium, Netherlands, Italy,

Poland, Australia, Brazil, Italy, Spain, India and is a major contributor of zero-carbon

and energy-saving technology.

SAJ aims to become the world’s leading provider of digital energy management

services for green buildings helping to establish smart and efficient energy environments

for a healthy and happy life.

Tasks
  • Handle technical inquiries for pre and post sales activities on behalf of SAJ service

division. This includes supporting customers over the phone, email, video call or by face-to-face in person.

  • Some travel to sites may be required to perform troubleshooting, firmware upgrading

and replacement of defective products. System inspection, installation and product

training may also form part of duties.

  • Provide timely solutions to customers, escalating problems to management team if no

immediate solution is apparent. To track issues and keep customers informed of progress.

  • Submit weekly reports to supervisor each week.
  • Support and assist the sales team in all technical aspects of the product portfolio and

demonstrate a firm understanding of clients’ specific requirements. Clients range from

distributors to EPC’s end-consumer clients.

  • Participate in technical training courses aimed at different market segments for

pre-sales, installation and post-sales customers. Training maybe in association with

other product providers where good understanding of interoperability with these

products is required. O&M, EPC, developers and maintenance are some of the customers

to be expected.

  • Attend exhibitions and marketing events to support the sales and marketing teams.

Includes practical set-up and liaison with clients in technical aspects of products required.

Requirements
  • Driver's license.
  • Bachelor degree.
  • Professional proficiency in English.
  • Working experience in solar industry.
  • Native speaker or bilingual in Dutch.
  • One year of work experience with Technical Support.

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