Customer Service Representative Spanish/German

4 weken geleden


Rotterdam, Zuid-Holland, Nederland Eastman Voltijd

At Eastman, we're committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

The Role

As a Customer Service Representative, you will be the primary contact for our customers, responsible for the entire Order To Cash process. You will manage customer inquiries and feedback, partnering with internal stakeholders to deliver results consistent with the business strategy.

Responsibilities
  • Manage the entire Order to Cash process for a dedicated customer & product portfolio
  • Handle and coordinate customer requests in line with the company policies and procedures
  • Frequent interaction with internal business partners, such as Account Management, Planning and Logistics as well as with our Operation Center
  • Daily interaction (verbal and written communication) with external customers
  • Involvement and participation in internal projects
Requirements
  • Bachelor's Degree or equivalent
  • Previous experience in Customer Service, Supply Chain, Logistics or Internal Sales experience in an international environment
  • Experience with SAP/ERP system and/or Sales Force
  • Fluent in English is required, both verbal and written. Spanish/German language is required
  • Strong commercial acumen
  • Good analytical and communication skills

Required Personal Traits

As a Customer Service Representative, you are open-minded, resilient, proactive, and you like challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs, and you are excellent in managing expectations and relations.

You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way.

Interested?

Please apply in the link

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day



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