Customer Service Representative Spanish/German

4 weken geleden


Rotterdam, Zuid-Holland, Nederland Eastman Voltijd

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in everyday items. With a purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.

The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables.

As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had revenue of approximately $9.2 billion and is headquartered in the United States.

The Role

As a Customer Service Representative, you will be responsible for understanding internal and external customer needs, providing insights, and delivering exceptional customer service in line with our standards. You will be the primary contact for our customers, managing the entire Order to Cash process and handling customer inquiries and feedback.

Responsibilities

  • Manage the entire Order to Cash process for a dedicated customer and product portfolio.
  • Handle and coordinate customer requests in line with the company policies and procedures.
  • Interact frequently with internal business partners, such as Account Management, Planning, and Logistics, as well as with our Operation Center.
  • Interact daily with external customers through verbal and written communication.
  • Participate in internal projects.

Requirements

  • Bachelor's Degree or equivalent.
  • Previous experience in Customer Service, Supply Chain, Logistics, or Internal Sales in an international environment.
  • Experience with SAP/ERP system and/or Sales Force.
  • Fluent in English, both verbal and written, and Spanish/German language is required.
  • Strong commercial acumen.
  • Good analytical and communication skills.

Personal Traits

As a Customer Service Representative, you should be open-minded, resilient, proactive, and enjoy challenges and multicultural environments. You should be able to adapt to specific needs and manage expectations and relations effectively.

You should have a natural way of convincing people, combined with a logical mindset and a drive to get things done in the most efficient way.



  • Rotterdam, Zuid-Holland, Nederland Eastman Voltijd

    At Eastman, we're shaping a more sustainable future by creating innovative products and solutions. As a Customer Service Representative, you'll collaborate with cross-functional teams to deliver exceptional customer experiences and drive business growth.The RoleAs the primary contact for our customers, you will be responsible for managing the entire Order to...


  • Rotterdam, Zuid-Holland, Nederland Eastman Voltijd

    At Eastman, we're committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.The RoleAs a Customer Service Representative, you will be the primary contact for our customers, responsible for the entire Order To Cash process. You will manage customer inquiries and...


  • Rotterdam, Zuid-Holland, Nederland Terex Voltijd

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Terex. As a key member of our Customer Operations Team, you will play a vital role in delivering exceptional customer service and support.Key ResponsibilitiesProcess customer orders with accuracy and efficiencyMaintain comprehensive records of customer interactions and...


  • Rotterdam, Zuid-Holland, Nederland Terex Voltijd

    About the RoleWe are seeking a skilled and dedicated Customer Service Representative Parts to contribute to the Genie Parts Customer Service team.As a Customer Service Representative Parts, you will play a pivotal role in the day-to-day operations of our busy, multilingual, and international Parts Customer Service Department within the mechanical equipment...


  • Rotterdam, Zuid-Holland, Nederland beBee Professionals Voltijd

    Customer Service RoleWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong customer service orientation. Key responsibilities include responding to inquiries, resolving customer complaints, and providing...


  • Rotterdam, Zuid-Holland, Nederland Terex Voltijd

    Terex/Genie is seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team in Oud Gastel, Netherlands. This exciting opportunity offers a unique chance to contribute to the success of our international Machines Customer Service Department.About the RoleThis pivotal position requires strong communication skills, attention...


  • Rotterdam, Zuid-Holland, Nederland EIFFEL Voltijd

    Job Title: Customer Service RepresentativeAs a key member of our team, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that every customer interaction is positive and memorable. You will be the first point of contact for customers, responding to their inquiries and resolving any issues in...

  • Customer Service Consultant

    4 weken geleden


    Rotterdam, Zuid-Holland, Nederland Terex Voltijd

    About the RoleWe are seeking a skilled and dedicated Customer Service Representative to join our Genie Customer Operations Team.As a key member of our team, you will play a pivotal role in delivering excellent customer service and support to our international customer base.Key ResponsibilitiesProcess customer orders in TMS (Oracle) with accuracy, ensuring...


  • Rotterdam, Zuid-Holland, Nederland beBee Professionals Voltijd

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients at beBee Professionals. The ideal candidate will have a strong customer service orientation, excellent communication and interpersonal skills, and a good understanding of customer service principles and practices. Key...


  • Rotterdam, Zuid-Holland, Nederland UNILIN Voltijd

    Customer Service RepresentativeWij zoeken een enthousiaste en proactieve medewerker voor onze Customer Service afdeling. Als Customer Service Representative ben jij het vaste aanspreekpunt voor onze klanten en speel je een belangrijke rol in het bieden van optimale klantenservice.Wat ga je doen?Je adviseert klanten over product- en leverinformatie.Je stemt...


  • Rotterdam, Zuid-Holland, Nederland Terex Voltijd

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Terex/Genie. As a key member of our Customer Operations Team, you will play a pivotal role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProcess customer orders with accuracy in configuration, terms, and pricing using TMS...


  • Rotterdam, Zuid-Holland, Nederland Terex Voltijd

    OverviewAt Terex, we are seeking a skilled Customer Service Parts Representative to join our team. As a key member of our Parts Customer Service Department, you will play a pivotal role in ensuring the timely delivery of accurate information and parts to our customers.Responsibilities• Respond to customer inquiries via phone, CRM, and other channels.•...


  • Rotterdam, Zuid-Holland, Nederland beBee Professionals Voltijd

    beBee Professionals is looking for a skilled Customer Service Representative to join our team in Róterdam. The ideal candidate will have a strong background in computer science and excellent communication and problem-solving skills.The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving...

  • Customer Service Associate

    3 weken geleden


    Rotterdam, Zuid-Holland, Nederland Terex Voltijd

    Job OverviewWe are seeking a skilled Customer Service Representative to join our Genie Customer Operations Team in Oud Gastel, Roosendaal.Key ResponsibilitiesProcess customer orders in TMS (Oracle) with accuracy in configuration, terms, and pricing.Maintain comprehensive records of customer interactions and transactions in Salesforce.Provide quotes for lead...


  • Rotterdam, Zuid-Holland, Nederland Terex Voltijd

    About TerexAt Terex, we believe in fostering a vibrant work culture where every person feels empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected.We operate in a global market and our culture is defined by our core...


  • Rotterdam, Zuid-Holland, Nederland Erasmus MC Voltijd

    We are seeking a Customer Support Representative to join our team. Your role will be to provide exceptional customer service and technical assistance to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide technical assistance and resolve customer complaintsCollaborate with internal teams to ensure...


  • Rotterdam, Zuid-Holland, Nederland Ocean Network Express Voltijd

    Job Purpose & Primary ResponsibilitiesAs a Customer Service Representative, you will be responsible for providing high-quality service to our Key Account clients. You will respond to queries and requests in a timely and professional manner, ensuring that all service issues are resolved promptly.Day-to-Day OperationsYou will provide frontline responses to...


  • Rotterdam, Zuid-Holland, Nederland Maandag Voltijd

    Job Description:As a Customer Service Representative, you will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and concerns. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Respond to customer...


  • Rotterdam, Zuid-Holland, Nederland Ocean Network Express Voltijd

    Job Purpose & Primary ResponsibilitiesAs a Customer Service Representative - Key Accounts, you will be responsible for providing frontline responses to queries and requests from our Key Account clients. You will take care of a consistently high service level by providing prompt resolutions for service issues that are brought to you through our ONE...


  • Rotterdam, Zuid-Holland, Nederland Kuehne+Nagel Voltijd

    We are looking for a dedicated Sea Freight Customer Service Representative to support our team in Rotterdam.About the RoleAs a key member of our team, you will be responsible for providing excellent customer service and ensuring seamless communication between customers and internal stakeholders.You will be the primary point of contact for existing customers,...