Sea Freight Customer Service Representative
21 uur geleden
We are looking for a dedicated Sea Freight Customer Service Representative to support our team in Rotterdam.
About the RoleAs a key member of our team, you will be responsible for providing excellent customer service and ensuring seamless communication between customers and internal stakeholders.
You will be the primary point of contact for existing customers, managing their day-to-day interactions and developing strong relationships to drive customer satisfaction.
In addition, you will work closely with internal teams to manage customer demands and needs, proactively engaging with them to ensure timely and accurate resolutions.
With a focus on operational efficiency, you will oversee and manage the onboarding process of new customers, collaborating with outside sales and operational departments to ensure a smooth transition.
Your proactive approach and ability to offer advice and consultancy will be essential in ensuring customer satisfaction and driving continuous improvement.
About You- Relevant working experience in sea freight and/or customer service is required.
- You must be a team player, able to work independently and prioritize tasks effectively.
- Strong organizational skills, with the ability to set priorities and distinguish main issues from side issues.
- A customer service-oriented attitude is essential, with excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing and shifting gears quickly as needed.
- An excellent command of the English language is required; Dutch is an advantage.
- Availability to work full-time, 40 hours per week.
We offer a competitive salary of €45,000 - €55,000 per annum, depending on experience.
A comprehensive benefits package includes flexible working hours, travel allowance, and a good pension scheme.
You will also have access to our Kuehne + Nagel Academy, enabling you to develop your skills and progress within the company.
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