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Product Manager/ Customer Journey Expert – Digital Mortgages
2 maanden geleden
About the Role
ING is seeking a highly experienced Senior Product Manager to lead the development of our Digital Mortgage product. As a key member of our team, you will be responsible for defining and delivering customer-centric solutions that meet the evolving needs of our customers.
Key Responsibilities
- Develop and execute a product roadmap that aligns with ING's strategic objectives and customer needs.
- Collaborate with cross-functional teams, including business stakeholders, IT, and external partners, to design and deliver customer-facing solutions.
- Conduct market research and analysis to identify opportunities for growth and improvement.
- Define and prioritize product features and requirements, ensuring alignment with customer needs and business objectives.
- Work closely with the development team to ensure timely and successful delivery of product features.
- Monitor and analyze customer feedback and market trends to inform product decisions.
- Develop and maintain relationships with key stakeholders, including customers, business partners, and internal teams.
Requirements
- Proven experience in product management, with a focus on customer experience and digital product development.
- Strong understanding of the mortgage industry and customer needs.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Ability to analyze complex data and make informed product decisions.
- Strong problem-solving skills and ability to adapt to changing priorities.
- Fluent in English, with the ability to communicate effectively with international teams.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- Flexible working arrangements, including hybrid working options.
