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Customer Journey Expert

2 maanden geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd
About the Role

We are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our Cash Pool product area, you will contribute to delivering top-notch services to our clients.

Key Responsibilities
  • Design, develop, and implement product improvements driven by fact-based customer insights.
  • Collaborate with stakeholders to ensure successful propositions are implemented and secured in operational processes.
  • Focus on continuous improvement of the customer journey process to deliver value to our customers.
Requirements
  • Master's degree in Finance, Economics, Business Administration, or Business Analytics.
  • 3+ years of experience as a Customer Journey Expert or Product Manager.
  • Knowledge of the wholesale banking industry, preferably with knowledge of BMG products.
  • Excellent analytical and problem-solving skills.
  • Strong stakeholder management and communication skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
How to Apply

Please submit your cover letter and CV to apply for this exciting opportunity.