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Customer Journey Expert

1 maand geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd
About the Role

We are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our Netting product area, you will play a crucial role in contributing to the bank's mission of providing top-notch services to our clients.

Key Responsibilities
  • Design, develop, and implement product improvements driven by fact-based customer insights.
  • Collaborate closely with the Product Owner, squad, UX, communication, and business representatives to ensure successful propositions are implemented and secured in operational processes.
  • Focus on continuous improvement of the customer journey process to help customers fulfill their business needs.
Requirements
  • Master's degree in Finance, Economics, Business Administration, or Business Analytics.
  • 3+ years of relevant experience as a Customer Journey Expert or Product Manager.
  • Knowledge of the wholesale banking industry, preferably with knowledge of BMG products.
  • Excellent analytical and problem-solving skills, with the ability to structure complex problems and provide clear, actionable insights.
  • Strong stakeholder management skills, with the ability to communicate complex topics in an understandable way.
  • Fluent in written and spoken English, with a strong understanding of the Dutch language.
What We Offer
  • A competitive salary tailored to your qualities and experience.
  • A 36 or 40-hour workweek, with individual leave and diversity leave.
  • Opportunities for professional growth and development, with a focus on customer-centricity and innovation.