Customer Journey Strategist

1 maand geleden


Amsterdam, Noord-Holland, Nederland ING Voltijd
About the Role

We are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our squad, you will be responsible for designing and implementing customer journeys for company onboarding.

Key Responsibilities
  • Design and implement customer journeys for company onboarding
  • Collaborate with stakeholders to align requirements and expectations
  • Guide IT Engineers during development and realization of requirements
  • Test and deploy software in production, monitoring its performance and functionality
  • Identify opportunities for improvement and expansion of customer journey functionalities
Requirements
  • Bachelor's or master's degree
  • 3-5 years of relevant work experience
  • Proactive, enthusiastic, and professional attitude
  • Strong analytical skills and client orientation
  • Solid numerical skills and attention to detail
  • Curious mindset for IT landscapes and technologies
  • Realization skills with the ability to take on challenges
  • Solid communication and collaborative skills
What We Offer

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive salary and benefits package.

About ING

ING is a global bank with a presence in over 40 countries, offering a wide range of financial services to individuals, businesses, and institutions. Our mission is to help people take a step ahead in life and in business.



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