Customer Journey Optimization Specialist

5 dagen geleden


Amsterdam, Noord-Holland, Nederland Knab Voltijd

Knab Overview

We are Knab, a financial services company that strives to simplify the financial lives of our customers. We believe in combining smart technology with human intelligence to create innovative solutions that meet our customers' needs.

Job Description

As a Senior Customer Journey Expert at Knab, you will be responsible for optimizing our customer journey and processes to ensure an excellent experience for our customers. You will work closely with our IT team to identify areas for improvement and implement data-driven solutions.

Main Responsibilities

  • You will analyze customer feedback and behavior to identify opportunities for improvement.
  • You will develop and implement strategic plans to optimize customer journeys and improve processes.
  • You will collaborate with our IT team to design and implement new technologies and systems that support our customer journey goals.
  • You will work closely with our business stakeholders to ensure that our customer journey strategies align with their goals and objectives.

About You

We are looking for a highly motivated and experienced professional who has a strong background in customer journey optimization and process improvement. You should have excellent communication and interpersonal skills, as well as the ability to work collaboratively with cross-functional teams.

Requirements

  • You should have at least 6 years of relevant working experience, preferably in an IT development area.
  • You should have a strong understanding of customer journey optimization and process improvement methodologies.
  • You should be fluent in Dutch and English.

Benefits

We offer a competitive salary of €75,000 per year, a dynamic and inclusive work environment, and opportunities for professional growth and development.

Diversity Statement

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We celebrate individuality and promote a culture of respect and empathy.



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