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Senior Service Manager
2 maanden geleden
Park Lane Recruitment is seeking a highly skilled Senior Service Manager to join our team. As a Senior Service Manager, you will be responsible for delivering high-quality IT services to our clients.
Key Responsibilities:- Manage the Deployable CIS infrastructure as a service and ensure system readiness at a level specified in the SLA.
- Ensure the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP).
- Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for.
- Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required.
- Manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements.
- Support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission.
- Contribute to and support the system documentation for operation, maintenance, and training is updated in accordance with system evolution.
- Managing contractor support resources and acceptance of services of contractors.
- Provide input to the Principal Service Manager for the Quarterly SLA report.
- Provide input and recommendations to the SLA Change management process.
- Assessment of manpower and O&M budget requirements.
- Provide support to project managers as required through the project development, delivery, and transition into service phases.
- Deputize for higher grade staff, if required.
- A currently active NATO SECRET security clearance.
- A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 3 years post-related experience.
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA, and or Continual Service Improvement; or latest versions.
- Sound experience in IT services engineering, planning, operations, maintenance, and management.
- Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor.
- Sound experience on the Configuration Management and Change Management processes and tools.
- Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small-scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
- Experience in roles with a requirement to display report writing and presentation skills.
- ITIL Expert /Managing Professional.
- PRINCE 2 Foundation level or PMI PMP.
- MSP Foundation.
- Management of Risk Foundation.
- Demonstrable evidence in maintaining knowledge of advances in Information Technology.
- Proven success as an operational, technical team lead and service manager.
- Familiarity with military telecommunications and information systems; VLF to Satellite EHF.
- Member of a recognized professional body or institution.
- Prior experience of working in an international environment comprising both military and civilian elements.
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
