Logistics Coordinator
3 dagen geleden
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Speedlink. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service by managing logistical flows, communicating with customers, and resolving issues efficiently.
Key Responsibilities:
- Provide customers with information regarding rates and services.
- Making bookings and monitoring shipments.
- Administrative handling of shipments.
- Keeping customers informed about the status of the shipment to be delivered.
- Registering complaints in a professional and customer-friendly way and ensuring a correct handling.
- Identifying sales signals and passing them on to the sales department.
Requirements:
- You have a completed MBO education and are available 40 hours per week.
- You have at least 3 years of experience in a similar position, preferably in the logistics sector.
- You are fluent in Dutch and English. Spanish, German, and/or French is an advantage.
- You are action-oriented, if there are problems you do not hesitate to call and look for a solution.
- You have good communication skills and know how to convey information to customers and colleagues.
- You can handle Office 365.
What We Offer:
At Speedlink, we offer a dynamic and challenging work environment where you can grow professionally. The salary is in line with the market, and you will work in shifts between 7:00 and 21:00. We value humor and collegiality in our organization.
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