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Overview of the Program Manager Position
HSO is seeking to enhance its International team by hiring Program Managers who will leverage opportunities from both current and prospective international clients. These professionals will be responsible for delivering exceptional program execution, fostering stronger client relationships, and driving revenue growth through strategic business development with HSO's key international partners.
In this capacity, Program Managers will primarily oversee or assist in international technology transformation initiatives utilizing Microsoft Dynamics solutions, while also focusing on identifying and capitalizing on new business prospects within the existing client portfolio. Collaboration with local Microsoft Dynamics teams will be essential.
Key Responsibilities:
1.) Delivering Excellence for HSO International Clients
Oversee the comprehensive delivery of high-caliber Microsoft Dynamics (365 / AX / CRM / Office 365) technology transformation projects for international clients, whether as standalone engagements or as components of broader technology initiatives. Provide strategic advice on enterprise solutions, assisting clients in optimizing their business processes and harnessing the benefits of Microsoft Dynamics capabilities. Guide clients on the transformative potential of Microsoft Dynamics, encompassing enterprise and customer operating models, service delivery, mobility, and process execution.2.) Cultivating New Business Opportunities
Establish and nurture relationships with key stakeholders within assigned client accounts. Support business development and sales efforts, including proposals, bids, and contract negotiations. Contribute to the creation of tailored, market-relevant Microsoft Dynamics offerings for international clients. Expand the reach of Microsoft Dynamics and generate opportunities with international clients by collaborating with other Senior Managers, Directors, and Executives across the organization.3.) Enhancing Practice & Capabilities
Assist in the growth of the Microsoft Dynamics practice by sharing insights, developing thought leadership, and supporting the career development of team members. Contribute to the broader Technology Consulting practice through practice development initiatives, proposition creation, and training for individuals and teams. Mentor junior team members, fostering their development in the roles of project and performance management.Candidate Profile:
Ideal Candidate Attributes
We are looking for skilled professionals with a background in large-scale, international Microsoft Dynamics implementations. This prominent role within the team emphasizes client delivery while also supporting business development and sales initiatives.
Essential Soft Skills
Intellectually curious and insightful A collaborative team player with a proven track record of managing international teams Culturally sensitive and adept at operating across diverse geographies Creative problem-solver capable of navigating ambiguous situations Strong communication skills, both internally and externally Exceptional written and verbal presentation abilities Highly motivated with the capacity for self-management while maintaining professionalism and approachability Ability to connect HSO Microsoft Dynamics solutions teams with client challengesTechnical Expertise
In-depth functional knowledge of Enterprise Resource Planning, Customer Relationship Management processes, and other vital business applications. Preferably, possess one or more certifications related to configuration or pre-sales of AX or CRM Dynamics applications. Comprehensive understanding of how Enterprise and Customer services are delivered at the process level Ideally hold at least one Programme / Project Management qualification (PRINCE2, MSP, MoR, MoP, 3PO, APMP, etc.) Ability to engage clients on current technology challenges and comprehend market trends Degree or professional qualification, such as ACA, ACMA, etc., preferred Proficient in Microsoft PowerPoint, Word, and ExcelRelevant Experience
We seek candidates with experience in:
Implementing Microsoft Dynamics (or similar enterprise/customer-focused technology) deployments, ideally with direct experience in D365, AX, or CE/CRM system design, build, and deployment Configuration and project management expertise in enterprise software deployments Executing large Microsoft Dynamics projects, either for internal or external clients, throughout the complete project lifecycle Managing cross-functional teams Engaging with senior-level client stakeholders, adeptly handling challenging conversations and resolving issues Coordinating multifaceted activities and deadlines, anticipating challenges and pressure pointsAdditional Information
The role requires a willingness and ability to travel internationally (approximately three days per week) and to spend at least one day a month in our International office to foster essential internal relationships.
Why Choose HSO International?
Career Development
Join a leading provider of innovative enterprise business solutions and a distinguished Microsoft Global Solution Integrator that values your motivations, talents, and ambitions.
Collaborative Environment
Work in a professional and supportive atmosphere with colleagues who are committed to mutual success.
Competitive Compensation
Receive an attractive salary (both fixed and variable) along with comprehensive benefits, including a leased vehicle, laptop, and mobile phone.
Autonomy and Responsibility
Enjoy significant freedom and flexibility in organizing your workdays, allowing you to shape your career path.
Discover more about Life at HSO International:
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