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Sales Support Specialist

2 maanden geleden

Heerlen, Limburg, Nederland ZET Company Voltijd

De rol.

We zijn op zoek naar een gedreven en proactieve Sales Support Specialist die een belangrijke bijdrage wil leveren aan ons verkoop- en distributieproces.

Wat kun jij verwachten van de klant?

  • Werken bij een dynamische en internationale onderneming met interessante uitdagingen, in een ambitieus en professioneel team waar samenwerking essentieel is;
  • Tijdelijk contract met uitzicht op een vast dienstverband;
  • 29 vakantiedagen op fulltime basis;
  • Reiskostenvergoeding van €0,23 per kilometer met een maximum van 45 km per dag;
  • Pensioenregeling bij Nationale Nederlanden;
  • Collectieve zorgverzekering via CZ;
  • Opleidings- en ontwikkelingsmogelijkheden.

Wat ga je doen?

  • Orders tijdig verwerken in overeenstemming met de distributeursovereenkomst;
  • Zorgdragen voor klanttevredenheid door te voldoen aan de behoeften van de klant op een nauwkeurige en tijdige manier;
  • Klanten ondersteunen bij het identificeren, verzamelen en delen van noodzakelijke documentatie voor aanbestedingen en offertes;
  • Klanten opvolgen voor administratieve doeleinden en het bieden van technische ondersteuning;
  • Klantproblemen bijhouden, opvolgen en oplossen op een tijdige manier;
  • Klachten van klanten analyseren en rapporteren, en klanten informeren over de gepaste corrigerende maatregelen;
  • Een toegankelijke klantenarchiefsystematiek organiseren en onderhouden;
  • Klantbijeenkomsten en conferenties organiseren en voorbereiden;
  • De Sales Managers ondersteunen bij het plannen en organiseren van klantbezoeken;
  • Klantprestatiedata verwerken en samenwerken met de Sales Managers om verkoopstrategieën te ontwikkelen;
  • De Sales Managers voorzien van relevante klantinformatie om de klantenservice en productiviteit te verbeteren;
  • De agenda voorbereiden voor de maandelijkse salesvergadering en de actiepunten communiceren naar de Sales Managers;
  • De Sales Managers ondersteunen bij het rapporteren van verkoopcijfers en klant/marktontwikkeling aan de Raad van Bestuur;
  • Backup activiteiten met betrekking tot klantenservice voor andere entiteiten;
  • Bereidheid om te reizen (indien nodig).

Over onze klant.

Onze klant is een internationaal bedrijf voor medische hulpmiddelen dat sinds actief is in de gezondheidszorg. Hun producten worden ontwikkeld op basis van de irritaties die we in de dagelijkse gezondheidszorg tegenkomen.

Wat verwacht de klant van jou?

  • Bachelor- of masterdiploma;
  • Kernwaarden: Duurzaam, Makers, Impact, Leiderschap en Energie (SMILE);
  • Goede mondelinge en schriftelijke beheersing van het Engels is vereist (niveau B2);
  • Uitstekende zakelijke schrijfvaardigheden en goed zakelijk inzicht.