Trust and Safety Operations Specialist

5 dagen geleden


Amsterdam, Noord-Holland, Nederland Catawiki Voltijd

About Catawiki

Catawiki is a leading online marketplace for buying and selling special objects. We offer over 75,000 special objects in auction every week, each reviewed and selected by one of our hundreds of in-house experts.

We're a fast-growing scale-up with a mission to become the world's most popular auction destination for special objects.

About the Role

We're looking for a Trust and Safety Operations Specialist to join our team. As a key member of our Trust and Safety team, you will be responsible for building detection logics to identify and mitigate Trust and Safety risks to our platform, and conducting daily reviews and investigations to protect our users and prevent fraud and abuse on Catawiki.

Key Responsibilities

  • Review, investigate, and respond to known and reported Trust and Safety violations on Catawiki associated with undesirable user behavior, objectionable interactions, and fraudulent transactions.
  • Develop, implement, and assess new detection queries to identify emerging patterns of fraud and abuse for review and enforcement by the team.
  • Refine and improve precision and recall of existing detection queries to drive operational efficiency and increase accuracy of fraud and abuse detection.
  • Implement immediate short-term risk prevention measures based on established guidelines and protocols.
  • Work with cross-functional teams to develop and implement iterative risk detection systems to identify and monitor Trust and Safety violations.
  • Analyze data independently to identify Trust and Safety violations trends, patterns, and anomalies.
  • Provide well-structured insights and analysis of Trust and Safety violations and communicate them to relevant stakeholders.

Requirements

  • 3-5 years of experience in Trust and Safety, Fraud Prevention, Risk Management, or a related field.
  • Good knowledge of Trust and Safety abuse prevention.
  • Experience with SQL and writing queries is a must. Proficiency in BigQuery and LookerStudio and Python is a plus.
  • Excellent knowledge of Google Suite.
  • Experience in process creation.
  • Ability to work in a fast-paced, start-up environment.
  • Resilient and able to handle high-pressure situations.
  • Strong written and verbal communication skills.
  • Strong analytical and problem-solving skills.

What We Offer

  • A challenging role in a diverse, international, and fast-growing organization with over 50 nationalities.
  • Regular fun activities both on and offline.
  • Great secondary benefits, including a holiday allowance and a fantastic pension plan paid for by Catawiki.
  • Hybrid ways of working between home and office.
  • We care about our teams' wellbeing and offer a holistic wellbeing program.
  • Tailored learning and development opportunities to support your personal and professional growth.

Our Commitment to You

Catawiki's eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered.



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