Customer Success Manager

4 weken geleden


Breda, Noord-Brabant, Nederland RoomRaccoon Voltijd
Job Title: Customer Success Manager

About the Role:
We are seeking a highly motivated Customer Success Manager to join our team at Room Raccoon. As a Customer Success Manager, you will be responsible for helping our existing customers in the Benelux market to leverage the full power of Room Raccoon by upselling a range of upgrades.

Key Responsibilities:
- Identify upsell opportunities by understanding customers' evolving needs and objectives.
- Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
- Deliver demos of Raccoon Pay and showcase additional benefits to interested hoteliers.
- Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.

Requirements:
- Non-negotiable: Language requirement: Fluent Dutch & English
- 2+ years of work experience in a similar role

What We Offer:
- Equity
- Formal training budget allowance
- Annual hotel allowance
- Birthday and Xmas vouchers

Why Join Us:
Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.
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