Service Operations Planner
2 weken geleden
Markem-Imaje B.V. is seeking a skilled Service Operations Planner to join our team. As a key member of our North European team, you will be responsible for ensuring the efficiency of our preplanned and reactive maintenance activities. This role requires strong organizational skills, attention to detail, and the ability to work independently.
Key Responsibilities:
• Create and manage service orders, allocating resources to respond to customer requests efficiently
• Maintain accurate records of field service activities in SAP Field Service Management
• Process installations, repairs, and service contract agreements, ensuring timely completion and customer satisfaction
• Perform duties related to invoice collection, credit validation, and prompt invoicing of completed services
• Determine service stock availability and process advance shipments and returns of service parts
Requirements:
• 1-2 years of experience in a customer-focused role within a fast-paced environment
• Proven track record in administrative tasks, with proficiency in MS Office, especially Outlook and Excel
• Familiarity with SAP environment (training provided)
• Fluent in English and Dutch, with French as an asset
• Strong logical thinking, problem-solving, and time management skills
• Excellent interpersonal, customer-oriented, and relationship management skills
What We Offer:
• Growth opportunities within an international environment
• Bonus scheme
• Performance-based yearly merit increase
• Flexiwork policy (hybrid)
• Employee assistance program (helpline)
• Long service awards
• Recruitment referral bonus
• Smart casual dress code
Our Values:
We are looking for candidates who share our values of collaboration, customer-centricity, high ethical standards, and respect for people. If you believe you match our culture and have the required experience, we encourage you to apply. We are an equal opportunities employer and welcome applications from all qualified candidates.
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