Client Experience Coordinator

3 uur geleden


Breda, Noord-Brabant, Nederland Zimmer Biomet Voltijd
Job Description:

We are seeking a Client Experience Coordinator to maintain high service and satisfaction levels across Zimmer Biomet's Benelux customers. This role involves optimal communication, support, and deliveries between customers, the Sales team, and the wider Customer Experience team.

Responsibilities:
  • Provide commercial and administrative support for all Sales team activities regarding customers
  • Act as the communication portal between the Sales team, back office, and customers
  • Process orders and make reservations for instruments used in surgeries
  • Manage Order Management, ensuring accurate delivery dates, pricing information, and order status
  • Allocate products and handle inquiries
  • Prepare immediate product deliveries or transfers
  • Handle order entry and verify price agreements and conditions
Requirements:
  • Fluency in Dutch, French, and English, both spoken and written
  • Strong proactive communication skills
  • High level of drive and persistence
  • Attention to detail and strong customer focus
  • Ability to demonstrate flexibility
Background:
  • Experience operating within a Customer Service environment
  • Knowledge of products, anatomy, and physiology
  • Prior experience in production planning is a plus
  • Proficiency in MS Office, SAP, and Salesforce
  • MBO/HBO education in Business or Administration, or equivalent through professional experience
Estimated Salary:

€50,000 - €65,000 per annum, depending on location and experience.


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