Customer Experience Coordinator
2 dagen geleden
At Zimmer Biomet, we strive to deliver exceptional customer experiences across the Benelux region. As a Customer Experience Specialist, you will play a vital role in maintaining high levels of service and satisfaction for our customers.
Key Responsibilities
- Provide commercial and administrative support to the Sales team regarding customer interactions
- Act as a communication portal between the Sales team, back office, and customers
- Process orders and make reservations for instruments used in surgeries
- Manage Order Management, ensuring accurate delivery dates, pricing information, and order status
- Allocate products and handle inquiries
- Prepare immediate deliveries and transfers of products
- Enter orders and verify price agreements and conditions
Requirements
- Fluency in Dutch, French, and English, both spoken and written
- Strong proactive communication skills
- High level of drive and persistence
- Attention to detail
- Strong customer focus and responsiveness
- Ability to demonstrate flexibility
Background
- Professional experience in a Customer Service environment
- Knowledge of products, anatomy, and physiology
- Preferably experienced in production planning
- IT literacy in MS Office, SAP, and Salesforce
- MBO/HBO education in Business or Administration, or equivalent through professional experience
We are an equal opportunities employer and welcome applications from diverse candidates.
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