Customer Experience Coordinator

3 weken geleden


Breda, Noord-Brabant, Nederland Zimmer Biomet Voltijd

At Zimmer Biomet, we strive to deliver exceptional customer experiences across the Benelux region. As a Customer Experience Specialist, you will play a vital role in maintaining high levels of service and satisfaction for our customers.

Key Responsibilities

  • Provide commercial and administrative support to the Sales team regarding customer interactions
  • Act as a communication portal between the Sales team, back office, and customers
  • Process orders and make reservations for instruments used in surgeries
  • Manage Order Management, ensuring accurate delivery dates, pricing information, and order status
  • Allocate products and handle inquiries
  • Prepare immediate deliveries and transfers of products
  • Enter orders and verify price agreements and conditions

Requirements

  • Fluency in Dutch, French, and English, both spoken and written
  • Strong proactive communication skills
  • High level of drive and persistence
  • Attention to detail
  • Strong customer focus and responsiveness
  • Ability to demonstrate flexibility

Background

  • Professional experience in a Customer Service environment
  • Knowledge of products, anatomy, and physiology
  • Preferably experienced in production planning
  • IT literacy in MS Office, SAP, and Salesforce
  • MBO/HBO education in Business or Administration, or equivalent through professional experience

We are an equal opportunities employer and welcome applications from diverse candidates.



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