Customer Experience Specialist
2 dagen geleden
We are seeking a highly skilled Customer Experience Specialist to join our team at Zimmer Biomet. As a valued member of our team, you will be responsible for delivering exceptional customer service and support to our Benelux customers.
Key Responsibilities- Provide commercial and administrative support to the Sales team, ensuring seamless communication with customers and internal stakeholders.
- Act as the primary point of contact for customer inquiries, resolving issues promptly and efficiently.
- Process orders and manage inventory, ensuring accurate delivery dates and pricing information.
- Allocate products and resources to meet customer needs, while maintaining a high level of customer satisfaction.
- Collaborate with the Sales team and back office to ensure effective communication and support.
- Fluent in Dutch and English, with strong communication and interpersonal skills.
- Knowledge of French is a plus, but not essential.
- Proven experience in a customer service environment, with a strong focus on customer satisfaction.
- IT literacy, with proficiency in MS Office, SAP, and Salesforce.
- MBO/HBO education in Business or Administration, or equivalent through professional experience.
As a Customer Experience Specialist at Zimmer Biomet, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.
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Customer Experience Specialist
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