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Customer Experience Coordinator

2 maanden geleden


Breda, Noord-Brabant, Nederland Zimmer Biomet Voltijd
About the Role

Zimmer Biomet is a global medical technology leader, and we're seeking a highly skilled Customer Experience Specialist to join our Benelux team. As a key member of our Customer Experience team, you will be responsible for delivering exceptional service and support to our customers in the Benelux region.

Key Responsibilities
  • Provide commercial and administrative support to the Sales team, ensuring seamless communication with customers.
  • Act as the primary point of contact between the Sales team, back office, and customers, ensuring timely and accurate information exchange.
  • Process orders and make reservations for instruments, ensuring timely delivery and availability for surgeries.
  • Manage Order Management, providing accurate delivery dates, pricing information, and order status to customers.
  • Allocate products efficiently, ensuring timely delivery and customer satisfaction.
  • Respond to customer inquiries, providing prompt and accurate solutions.
  • Prepare and coordinate immediate deliveries or transfers of products, ensuring customer satisfaction.
  • Enter orders and verify price agreements and conditions, ensuring accuracy and compliance.
Requirements
  • Fluency in Dutch, French, and English, with excellent communication and writing skills.
  • Strong proactive communication skills, with a high level of drive and persistence.
  • Attention to detail, with a strong customer focus and responsiveness.
  • Ability to demonstrate flexibility and adaptability in a fast-paced environment.
  • Solid professional experience in a Customer Service environment, with knowledge of product, anatomy, and physiology.
  • Preferably experienced in production planning, with IT literacy in MS Office, SAP, and Salesforce.
  • MBO/HBO education in Business or Administration, or equivalent through professional experience.
About Zimmer Biomet

Zimmer Biomet is committed to providing mobility and renewed life to people around the world. We offer a dynamic and inclusive work environment, with opportunities for development, recognition, and performance awards. Join our team and be part of a global medical technology leader that makes a difference in people's lives.