Customer Experience Consultant
5 dagen geleden
Customer Experience Specialist Role
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
The Customer Experience Specialist is responsible for maintaining a high level of service and satisfaction across Zimmer Biomet's Benelux customers. Key responsibilities include providing commercial and administrative support of all commercial activities from the Sales team regarding customers, serving as the communication portal between the Sales team, back office, and customers, and handling order processing and making reservations for instruments to be borrowed in connection with surgeries.
Key Skills and Qualifications
- Fluent in Dutch, French, and English, in both speech and writing
- Strong proactive communication skills
- High level of being driven and persistent
- Great attention to detail
- Strong customer focus and responsiveness
- Ability to demonstrate a high level of flexibility
- Solid professional experience operating within a Customer Service environment
- Knowledge of product, anatomy, and physiology
- Preferably experienced in production planning
- IT literate (MS Office, SAP, Salesforce)
- MBO/HBO education in Business or Administration, or equivalent through professional experience.
EOE/M/F/Vet/Disability
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