Customer Experience Coordinator
2 weken geleden
Zimmer Biomet is a global medical technology leader, and we're seeking a highly skilled Customer Experience Specialist to join our Benelux team. As a key member of our Customer Experience team, you will be responsible for delivering exceptional service and support to our customers in the Benelux region.
Key Responsibilities- Provide commercial and administrative support to the Sales team, ensuring seamless communication with customers.
- Act as the primary point of contact between the Sales team, back office, and customers, ensuring timely and accurate information exchange.
- Process orders and make reservations for instruments, ensuring timely delivery and availability for surgeries.
- Manage Order Management, providing accurate delivery dates, pricing information, and order status to customers.
- Allocate products efficiently, ensuring timely delivery and customer satisfaction.
- Respond to customer inquiries, providing prompt and accurate solutions.
- Prepare and coordinate immediate deliveries and transfers of products, ensuring customer satisfaction.
- Enter orders and verify price agreements and conditions, ensuring accuracy and compliance.
- Fluency in Dutch, French, and English, with excellent communication and writing skills.
- Strong proactive communication skills, with the ability to build strong relationships with customers and internal stakeholders.
- High level of drive, persistence, and attention to detail, with a customer-centric approach.
- Ability to demonstrate flexibility and adaptability in a fast-paced environment.
- Solid professional experience in a Customer Service environment, with knowledge of product, anatomy, and physiology.
- Preferably experienced in production planning, with IT literacy in MS Office, SAP, and Salesforce.
- MBO/HBO education in Business or Administration, or equivalent through professional experience.
Zimmer Biomet is a global medical technology leader, committed to providing mobility and renewed life to people around the world. We offer a dynamic and inclusive work environment, with opportunities for development, recognition, and performance awards. Join our team and be part of a company that values innovation, customer satisfaction, and employee well-being.
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