Logistics Operations Coordinator
1 dag geleden
Packaly is a rapidly expanding e-commerce last-mile delivery company based in the Netherlands, focusing on efficient small parcel deliveries and exceptional customer satisfaction. As we continue to expand our operations and build our own fleet, we are committed to providing sustainable, fast, and reliable delivery services to our clients.
Due to business growth, Packaly is offering an exciting opportunity for the position of Logistics Operations Coordinator at our warehouse located near Schiphol Airport.
About the RoleThis key role oversees the daily management of warehouse operations, prioritizing e-commerce package handling, order management, and stock coordination.
Key Responsibilities:- Warehouse Management: Supervise the day-to-day activities of the warehouse, ensuring efficient processing of incoming and outgoing shipments.
- Operational Issue Resolution: Proactively address and resolve operational challenges, including discrepancies in inventory and delays in shipment schedules, to minimize risks and optimize cost reductions.
- Communication and Coordination: Manage communication with Delivery Service Partners (DSPs), ensuring seamless handovers and pick-up scheduling.
- Returns and Exchanges Management: Lead the process of managing returns and exchanges, adhering to company policies and procedures.
- Labor Management: Oversee the scheduling, training, and management of temporary labor within the warehouse, ensuring effective allocation of resources.
- Process Improvement: Identify opportunities to optimize system processes related to warehouse operations and collaborate with IT Support to improve order management and inventory control systems.
- Collaboration: Liaise with customer service and support teams to promptly address and resolve customer complaints and operational errors, maintaining a positive customer experience.
- A minimum of 0-2 years of experience in operations management, preferably in a logistics or distribution center environment.
- Proficiency in English is required; proficiency in Chinese is preferred.
- Familiarity with Dutch warehouse practices is an asset.
- Excellent communication skills to establish and maintain relationships with subcontractors and stakeholders.
- An ability to adapt to changing priorities and thrive in a fast-paced environment.
- A willingness to work onsite 5 days a week.
The estimated salary for this role is €40,000 - €50,000 per annum, depending on qualifications and experience. If you are a motivated and organized individual looking to join a dynamic team, please apply.
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