Maersk Integrated Customer Experience Manager Position

1 week geleden

Rotterdam, Zuid-Holland, Nederland Maersk Voltijd

Our Vision:


At Maersk, we are on a journey to become The Global Integrator of container logistics – connecting and simplifying our customers' supply chain. We are seeking an exceptional Integrated Customer Experience Manager to join our team and help us achieve this vision.



About the Role:


As an Integrated Customer Experience Manager, you will be responsible for coaching, guiding, and developing a team of around 12 people to deliver exceptional customer experiences. You will need to present strong leadership skills, drive team engagement, and be able to translate vision and strategy into tangible actions for your teams.



Key Responsibilities:



  • Customer Experience:

    • Be an ambassador for our customers and share best practices and knowledge with your team members to improve the customer experience.
    • Act as a subject matter expert on Special Cargo/Project logistics operations within the North European Continent Area.
    • Drive the vision of offering end-to-end logistics services and help our company grow.
    • Own customer feedback via different channels and initiate conversations with relevant stakeholders on how to improve together.
    • Establish relationships with our customers' management teams to strengthen our footprint with them.
    • Drive end-to-end digital self-service within the focus customer segments.

  • Coaching and Development:

    • Support and coach team members on a day-to-day basis to motivate them and elevate their capabilities to manage customer experience.
    • Develop team member competencies in Ocean, Supply Chain Management & Special Cargo.
    • Integrate and reconcile personal goals of your team members with the organizational goals.
    • Act as a CARE emotional competencies trainer and champion.
    • Conduct periodic performance review sessions with team members and regular 1on1 focusing on personal development and growth.
    • Instill a commercial mindset in the team to take advantage of daily interactions for the benefit of Maersk.

  • Performance:

    • Develop objectives and related KPI's together with your team that serve our company vision and strategic priorities.
    • Monitor team performance against the objectives set, alleviate issues and empower your team members to take actions to deliver them.
    • Build a team of highly engaged, knowledgeable, diverse and passionate colleagues.



Requirements:


We are looking for someone who has a passionate personality and who has an obsession for customers and people. They should be able to:



  • Takes energy from lifting others and helping them to be successful.
  • Is empathic and can inspire others to follow their lead.
  • Is able to translate vision and strategy into action.
  • Is a great collaborator feeling comfortable working together with different characters and hierarchy levels.
  • Would love to embark on a journey together with a group of colleagues who support and challenge each other to become better every day.
  • Excellent English and Dutch/German language skills.
  • Experience in Special Cargo/Project Logistics is preferred but not compulsory.
  • Proven ability to resolve complex situations.
  • Comfortable with ambiguity and able to think operationally and strategically.
  • Direct or indirect leadership skills is a plus.


What We Offer:


International experience working for the world's leader, in a dynamic, global industry. Work with colleagues and clients across the world. Excellent training development opportunities and global career prospects. Enhance your communication, problem-solving, and relation-building skills. Competitive salary and excellent bonus package. Leading a team with extended geographical scope.



Join us on this exciting journey and become a part of our team

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