Customer Solutions Expert in Freight Forwarding

1 week geleden

Rotterdam, Zuid-Holland, Nederland Maersk Voltijd
About the Role

Maersk is seeking a highly skilled and experienced Freight Forwarding Specialist to join our Aid & Relief team. As a key member of our Special Projects & Logistics team, you will be responsible for driving high-quality customer service, effective communication, cost awareness, and continuous performance improvement.

Key Responsibilities
  • Work as the primary contact person for larger clients, handling cross-trade shipments including air, ocean, RoRo, project, and other types of cargo.
  • Responsible for the end-to-end customer experience, handling all operational matters, including quoting, procurement, selling, and invoicing on a daily basis.
  • Explore new opportunities with clients, upselling when possible, and identifying challenges and finding ways to improve both cost and service levels.
  • Own customer escalations together with the Operations Manager.
Requirements
  • At least 3-5 years' experience with freight forwarding, preferably with knowledge of multimodal shipments.
  • Excellent communication skills, including both verbal and written English.
  • Fluent French (C1 min) as you will work with French clients.
  • A collaborative mindset with a 'can do' attitude.
  • Eagerness to be best in class and part of a winning team.
  • Ability to be flexible when needed, as our job is not always 8-16.
About Maersk

Maersk is a global leader in shipping services, operating in 130 countries and employing roughly 100,000 people. We offer a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.

What We Offer
  • A collaborative and commercial mindset are the key cornerstones of being a high performer in Maersk.
  • A network business, it is key that you are able to think and act beyond your own domain and geography of work.
  • By commercial mindset, we mean your ability to think of the benefits for the customer; in whatever action, you take, irrespective of your position and role.
Why Join Us

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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