Customer Service Technical Expert
17 uur geleden
eVision Industry Software B.V. is a leading provider of software solutions for the industry sector. Our mission is to enable companies to improve their operational efficiency and reduce costs.
Salary and BenefitsWe offer a competitive salary, commensurate with your skills and experience, which includes a bonus plan. In addition, we provide a permanent contract with a probation period of 2 months. You will have the flexibility to balance your time between working from home (up to 3 days) or from our well-equipped offices. We also offer 25 holidays based on a 40-hour working week, good pension plan, discount on insurances, equipment to support working from home including a laptop, screens, sit-stand desk, and chair, allowances for working from home and travel, and a commitment to invest in your personal development through dedicated learning and career development programs and opportunities to grow within the company.
About the JobThe Support Services Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Support Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.
Key Responsibilities- Provide consulting services to Enablon clients
- Design, configure, test and deliver fixes and enhancements for client solutions
- Facilitate client meetings consisting of: technical expertise; subject matter expertise; coaching/training; troubleshooting
- Comply to Service Level Agreements
- Analyze technical feasibility and propose estimates with solutions to meet client requirements
- Manage client expectations and ensure satisfaction
- Comply to support processes, best practices, and maintain documentation
- Actively participate in own career development and continuous improvement
- Provide pro-active reporting to the Support manager
- Update the knowledge base and produce new articles
- Collaborate with Product Managers and Developers to improve products
- Comply to internal reporting processes and rules (timesheets, time-off, etc.)
- At least a 4-year degree in Computer Science or 2 years of professional experience in a software-related field
- Proficiency in at least one programming language
- Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies
- Knowledge of database design concepts
- Fluency in English
eVision Industry Software B.V. is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, we have been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. We encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.
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