Medewerker Customer Support Specialist
4 weken geleden
Waar kom je te werken als Medewerker Customer Support?
Je komt te werken bij Topicus, een innovatieve organisatie die huisartsen en huisartspraktijken ontzorgt. Wij zijn gevestigd in Andelst, nabij Arnhem en Nijmegen. Onze softwareprogramma's en klantgerichte dienstverlening ondersteunen zorgverleners bij de verwerking van financiële en zorginhoudelijke gegevens en het gebruik van het VIPLive platform.
Wat kun je verwachten als Medewerker Customer Support bij Topicus?
Je bent verantwoordelijk voor de 1e lijns support van het platform VIPLive. Dit platform ondersteunt de zorg van huisartsen, meldkamers, paramedici, laboratoria, GGZ-instellingen, ziekenhuizen, huisartsenposten, zorggroepen en ambulancediensten. Je bent het eerste aanspreekpunt voor (technische) vragen en incidenten, zowel via telefoon, chat als mail. Je maakt accounts aan voor nieuwe gebruikers en bent mede verantwoordelijk voor het oplossen van eventuele storingen.
Wat wij zoeken in een Medewerker Customer Support?
We zoeken iemand die behulpzaam en communicatief sterk is, stressbestendig en flexibel. Je bent in staat om nieuwe materie snel eigen te maken en geeft niet op bij een vraag. Je beschikt over minimaal mbo 4 werk- en denkniveau en kennis van zorg en/of ICT is een pluspunt.
Wat kun jij van ons verwachten?
We bieden een fijn inwerktraject en een gezellig werkklimaat. Je hebt een goede werk- en privébalans en je bent mede verantwoordelijk voor het oplossen van eventuele storingen. Je bent een sparringpartner voor je collega's en kunt zelfs de nieuwe mensen inwerken of begeleiden.
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