ICT Support Specialist

1 week geleden

Den Haag, Zuid-Holland, Nederland Uni Systems Voltijd
Job Title: ICT Support Officer

At Uni Systems, we are committed to delivering innovative solutions that transform digital visions into reality. We are seeking a highly skilled ICT Support Officer to join our team in The Hague, Netherlands.

Key Responsibilities:

  • Provide first and second-line support to staff and users of our ICT tools.
  • Log and prioritize incoming service requests and incidents.
  • Offer quick solutions or workarounds for common issues.
  • Troubleshoot and resolve complex end-user equipment and workspace problems.
  • Escalate unresolved tickets or those exceeding defined resolution times to appropriate teams.
  • Manage the end-user computing environment, including purchasing, inventory control, configuration, deployment, and maintenance of user devices.
  • Implement changes to the computing environment while ensuring compliance with regulations.
  • Support the Information Management team in testing new software deliveries and assisting in the preparation of computing environment updates.
  • Contribute to technical documentation, including registering solutions to problems and incidents in the knowledge database.

Requirements:

  • Experience with Microsoft Enterprise Software.
  • Experience operating a Service Desk in an office environment.
  • Proven experience in providing first and second-level ICT support for all users.
  • Proven experience in installing, upgrading, maintaining, and decommissioning hardware and software.
  • Proven experience in troubleshooting ICT-related technical problems.
  • Ability to contribute to regular ICT maintenance.
  • Proven experience in testing new versions, releases, and patches for hardware and software.
  • Able to assist in the process of ordering new IT equipment and initiating ICT-related purchases.
  • Able to perform asset management tasks, such as gathering and keeping detailed hardware and software inventory information.
  • Capability/experience in drafting technical documentation.
  • English language at least B2 Level.

At Uni Systems, we are committed to providing equal employment opportunities and promoting diversity, equality, and inclusion. We welcome applications from candidates with diverse backgrounds and experiences.

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