ICT Support Specialist

3 weken geleden

Den Haag, Zuid-Holland, Nederland Europol Voltijd

Job Title: ICT Support Specialist

Job Summary:

The ICT Support Specialist will be part of the Workplace Services team at Europol, responsible for providing user support for end-user equipment, mobile devices, and client applications. The successful candidate will have excellent communication skills, a keen eye for detail, and the ability to work well under pressure.

Key Responsibilities:

  • Prepare, deploy, maintain, and troubleshoot fixed-location and mobile end-user ICT equipment.
  • Handle user incidents and ICT-related requests.
  • Manage and troubleshoot Microsoft Windows workstations.
  • Participate in the On-Call Shift system.
  • Install and configure software and hardware remotely or through onsite visits.
  • Create and manage IT user accounts.
  • Assist in the maintenance of the hardware and software IT inventory and related documentation.
  • Support the provision of IT supplies.

Requirements:

  • Be a national of one of the Member States of the European Union and enjoy full rights as a citizen.
  • Have fulfilled any obligations imposed by the applicable laws on military service.
  • Produce appropriate character references as to his or her suitability for the performance of the duties.
  • Be physically fit to perform the duties pertaining to the position.
  • Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.

Desirable Qualifications:

  • Experience with managing mobile devices in a corporate environment.
  • Experience with managing IOS devices preferably with an MDM solution.
  • Experience in troubleshooting connectivity issues.
  • Experience with Microsoft Active Directory.

Working Environment:

The successful candidate will work in a multicultural, multidisciplinary environment and will be required to participate in on-call duty.

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