Customer Service Representative
2 weken geleden
We are seeking a highly skilled and customer-focused Customer Care Officer to join our team at Efficy. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Handle incoming customer inquiries and resolve issues in a timely and professional manner.
- Analyze and resolve functional issues with our Tribe CRM application.
- Monitor and report on customer satisfaction and service level agreements.
- Collaborate with internal teams to ensure seamless customer support.
- Contribute to the development of knowledge base articles and troubleshooting guides.
- Stay up-to-date with new features and functionalities of our CRM application.
We are looking for a motivated and customer-centric individual with excellent communication skills and a strong ability to work in a fast-paced environment. If you have experience in customer-facing interactions and are proficient in Microsoft Office, particularly Word and Excel, we would love to hear from you.
What We Offer- A competitive salary package and referral program.
- A stable and growing company with a dynamic work environment.
- Opportunities for professional growth and development.
- A collaborative and supportive team culture.
Efficy is a leading European Customer Relationship Management (CRM) solution provider. We are committed to delivering exceptional customer service and support to our clients. If you are passionate about customer service and are looking for a challenging and rewarding role, please apply today.
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