Customer Service Representative

1 dag geleden

Den Bosch, Noord-Brabant, Nederland Medela Voltijd

Customer Service Specialist Role

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Medela. As a key member of our customer service operations, you will be responsible for delivering exceptional customer service and support to our internal and external customers.

Your Key Responsibilities

  • Provide professional and effective services to internal and external customers, meeting customer expectations in line with department procedures and standards.
  • Deal effectively with customer support calls and emails, investigating, logging, and responding to queries in a timely and appropriate manner.
  • Communicate courteously both written and verbal to customers, building positive relationships, responding to queries, and progressing issues.
  • Sales order processing, key accounts, hospital orders, retailers, rental, and consumers, ensuring accuracy and attention to detail.
  • Collaborate with and support sales representatives as required, arranging trials, evaluations, extensions, timely collections, monitoring locations, updating worksheets, and producing regular management reports as requested.
  • Conducting a correct and complete product service administration, conforming to the requirements of the organization, which includes guarantees, repairs, and returns.
  • Processing of electronic payments and refunds, ensuring accuracy and security of customer details.
  • Effectively conveying any changes or updates related to SAP processes or systems to relevant stakeholders and providing necessary training or support to ensure smooth operations within the SAP environment.

Your Qualifications/Experiences

  • VMBO or equivalent - (essential)
  • Fluent in Dutch (verbal and written - essential)
  • Fluent in English (verbal and written - desirable)
  • Related experience in a customer service role
  • Good working knowledge of MS office products essential, and SAP desirable
  • Experience working within a global, matrix organization is an advantage

About Medela

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.

We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an International/European level and witness the direct impact your work has on our company's success.

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