Employee Experience Manager

1 maand geleden

Amsterdam, Noord-Holland, Nederland Netflix Voltijd
Employee Services Manager

We are seeking a seasoned Employee Services Manager to join our Talent Experience Operations (TEO) team in Amsterdam, The Netherlands. As a key member of our team, you will be responsible for delivering exceptional service and support to our colleagues, enhancing their overall talent lifecycle experience and satisfaction.

Key Responsibilities:
  • Partner with Talent teams to enhance the employee lifecycle process and ensure a seamless onboarding experience for new employees.
  • Lead a team of HR generalists to ensure they are equipped to deliver an amazing employee experience.
  • Make informed, data-driven decisions and apply critical thinking to the team's work.
  • Collaborate with regional and global shared services to help Netflix scale quickly and efficiently.
  • Stay informed about industry trends and best practices related to employee experience and continuously seek opportunities for improvement.
  • Establish trust-based partnerships with key stakeholders, including Employment Legal, HRBP teams, and Payroll.
  • Identify opportunities to deepen service offerings to other parts of the Talent org relating to our HR business partner team.
Qualifications:
  • 5+ years of experience in Employee Services management, with a focus on delivering excellence in the employee HR lifecycle and scaling operations for growth.
  • Curiosity and a consulting mindset, with the ability to balance business needs with risk.
  • Ability to collaborate and operate in a complex, cross-functional, geo-distributed organization.
  • Strong understanding of EMEA HR compliance practices and familiarity with either UK or Netherlands country-specific employment laws.
  • Ability to communicate effectively and influence with both technical and non-technical teams.
  • Strong knowledge of HR Operations and evolving technologies, including Workday and Zendesk or other CRM systems.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

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