Customer Onboarding Specialist
7 dagen geleden
About the Role
The Customer Onboarding Specialist will act as a bridge between the sales and commercial support teams, providing essential support and guidance to new customers as they navigate the early stages of product usage.
Key Responsibilities
- Act as the primary contact for onboarding new customers, answering questions, handling objections, and keeping them engaged.
- Assist customers with setting up and navigating programs or software.
- Sustain business growth by understanding customer context and goals, and maximizing value through upsell and cross-sell activities.
- Maintain a high-level knowledge of current products, services, processes, policies, and industry trends.
- Analyze customer data to improve customer experience and identify opportunities for growth.
- Eliminate roadblocks in the way of customers' goals, including product implementation, support issues, or customer knowledge gaps.
- Improve product adoption, customer retention, and foster positive customer relationships that create a loyal customer base.
Requirements
- MBO or HBO degree.
- 2+ years of experience in Account Management, Customer Success, Customer Support, or a similar field.
- A track record of hitting objectives and embracing new challenges.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Analytical and creative in finding solutions for customers.
- Knowledge of Microsoft Office and Salesforce.
- Excellent communication skills, both verbal and written, including excellent presentation skills.
- Strong commercial acumen.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
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