IT Service Desk Analyst

2 weken geleden

Bladel, Noord-Brabant, Nederland Barry-Wehmiller Voltijd

Job Summary:

The Enterprise IT Service Desk Analyst will provide exceptional customer support to internal customers, resolving PC and mobile device-related challenges. This role involves first-level response to incident tickets, troubleshooting, and problem-solving. The ideal candidate will have strong analytical and problem-solving skills, excellent communication skills, and a keen attention to detail.

Key Responsibilities:

  • Provide world-class customer support
  • First-level response to incident tickets
  • Accept and solve support issues
  • Migrate and deploy PCs/PC images
  • Respond to ticketing incidents by priority and assignment
  • Support customers through superb communication in person, by telephone, and/or email
  • Fully document resolution and communication history to the customer in the incident ticket
  • Diagnose, analyze, and resolve PC and software problems for internal customers through the incident ticketing system
  • Analyze root cause and implement corrective solutions
  • Deploy new equipment to customers from unpacking to delivery
  • Collaborate with the infrastructure team to ensure efficient operations
  • Assist in resolving issues with customers on server-based software products
  • When working on any PC, ensure the latest security settings, antivirus, and application patches are applied
  • Use tools and applications for monitoring PC performance and provide performance statistics and reports
  • Maintain inventory of all hardware and software
  • When necessary, contact third-party support and PC equipment vendors
  • Maintain knowledge of current IT trends and advancements

Requirements:

  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a fast-paced environment
  • Strong written and oral communication skills in Dutch and English
  • Strong customer relationship skills
  • Strong troubleshooting skills and knowledge of IT hardware and software
  • Ability to conduct research into software issues and products as required
  • Strong organizational skills with a keen attention to detail

Education and Experience:

  • An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred
  • A+ certification is desired
  • Good knowledge of the Dutch and English language

Travel:

Travel could be up to 30% (out of town) as needed for remote support. Frequent support visits are required to our sites in Bladel, Terneuzen, Weesp, Belgium - Antwerp, and Zellik.

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