IT Service Desk Analyst
3 weken geleden
Job Summary:
The Enterprise IT Service Desk Analyst role at Barry-Wehmiller is a critical position that requires exceptional customer service skills and technical expertise. As a key member of our IT team, you will be responsible for providing world-class support to our internal customers, resolving PC and software issues, and collaborating with our infrastructure team to ensure efficient operations.
Key Responsibilities:
- Provide first-level response to incident tickets and resolve support issues.
- Migrate and deploy PC's/PC images.
- Support customers through superb communication in person, by telephone, and/or email.
- Document resolution and communication history in incident tickets.
- Diagnose, analyze, and resolve PC and software problems for internal customers.
- Analyze root cause and implement corrective solutions.
- Deploy new equipment to customers from unpacking to delivery.
- Collaborate with infrastructure team to ensure efficient operations.
- Assist in resolving issues with customers on server-based software products.
- Ensure the latest security settings, antivirus, and application patches are applied on PCs.
- Use tools and applications for monitoring PC performance and provide performance statistics and reports.
- Maintain inventory of all hardware and software.
- Contact third-party support and PC equipment vendors when necessary.
- Maintain knowledge of current IT trends and advancements.
Requirements:
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Strong written and oral communication skills in Dutch and English.
- Strong customer relationship skills.
- Strong troubleshooting skills and knowledge of IT hardware and software.
- Ability to conduct research into software issues and products as required.
- Strong organizational skills with a keen attention to detail.
Education and Experience:
- An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.
- A+ certification is desired.
- Good knowledge of the Dutch and English language.
Travel:
Travel could be up to 30% (out of town) as needed for remote support. Frequent support visits required to our sites in Bladel, Terneuzen, Weesp, Belgium - Antwerp, and Zellik.
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