Customer Service Professional
2 weken geleden
You are looking for a role where you can impact customer satisfaction? As a Senior Customer Service Representative at our company, you will be the first point of contact for our customers. Your day begins with responding to incoming calls and emails, ensuring that each interaction ends on a positive note.
You will manage daily operational tasks, such as processing orders and monitoring order status. When escalations arise, you'll be the problem solver who does everything possible to maintain customer satisfaction. You'll also collaborate regularly with sales teams and other departments to optimize processes and speed up order fulfillment.
Our company
We are a leading company in the scientific field, recognized for our commitment to integrity, intensity, involvement, and innovation. Our company is dedicated to enabling customers to make the world healthier, cleaner, and safer. We provide essential tools and solutions for laboratories, researchers, and healthcare professionals worldwide, tackling critical challenges such as environmental protection and disease research.
Our expectations
- At least 5 years of experience in an international customer service environment.
- Excellent communication skills in Dutch and English; knowledge of Swedish is a plus.
- Proficiency in SAP and Microsoft Office, especially Excel.
- Strong analytical and problem-solving abilities.
- Capability to build relationships and work effectively in a team.
- Ability to perform well under pressure in a rapidly changing environment.
What we offer
- A competitive gross monthly salary based on knowledge and experience.
- A flexible work structure with the option for hybrid work.
- Abundant opportunities for professional development and growth within the organization.
- A culture that values diversity and inclusion.
- A supportive and engaged team.
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