Customer Service Advocate

4 dagen geleden


Maastricht, Limburg, Nederland Mercedes-Benz Customer Assistance Center Maastricht Voltijd
Job Summary

We are seeking an Italian-speaking Senior Customer Service Representative to join our Customer Advocacy Team in Maastricht. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers retain their passion for Mercedes-Benz.

Key Responsibilities

- Respond to customer inquiries and resolve complaints in a timely and professional manner.
- Collaborate with colleagues and line managers to identify and address recurring issues.
- Develop and implement customer-focused initiatives and programs to improve customer satisfaction.
- Utilize customer support software and CRM systems to effectively manage customer interactions.

Requirements

- Minimum of two years of customer service experience.
- Fluent Italian and good level of English language skills.
- Strong problem-solving skills and ability to investigate complex issues.
- Excellent communication and interpersonal skills.
- IT literacy and experience using customer support software and CRM systems.

What We Offer

- Competitive gross monthly salary of €2885 for 40 hours of work per week.
- Annual holiday allowance of 200 hours and 8% holiday allowance paid out annually each summer.
- Personal performance-based incentives and annual company performance-based bonus.
- Flexible hybrid working model and attractive relocation package.
- Extensive training program and tailor-made professional development plan.

How to Apply

Click on the 'apply now' button and upload your CV in English version. For GDPR purposes, we cannot accept applications via any other method.

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