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Customer Service Representative
2 maanden geleden
We are seeking a highly skilled Customer Service Representative to join our Van Dedicated Team at the Mercedes-Benz Customer Assistance Center Maastricht. As a key member of our team, you will be responsible for providing exceptional customer service to our commercial Van customers, ensuring their Road Side Assistance experience is timely, effective, and accurate.
Key Responsibilities
- Manage Road Side Assistance situations for commercial Van customers, reducing the amount of time vehicles are out of service
- Actively manage escalations and oversee both Roadside Assistance and related visits to the workshop
- Provide transparency and keep customers up to date about their vehicle repair status
- Assist CAC Operations and workshops in coordinating parts delivery and engaging technical specialists for diagnosis and repair guidance
Requirements
- Prior experience in a customer service or similar role, preferably in a contact center environment
- Excellent French & English language skills (verbal/written)
- Knowledge of one of the other supported languages is beneficial
- Proficiency in using customer support software and CRM systems
- Pro-active attitude and troubleshooting mindset
- Empathic, maintaining relationships and seeking customer satisfaction
- Ability to work independently as well as collaboratively within a team
What We Offer
- Multicultural, dynamic, and international working environment
- Competitive salary and benefits package, including relocation assistance
- Extensive initial training and individual development plan
- Opportunity to work with a global leader in the automotive industry
How to Apply
Upload your application documents, including CV and letter of motivation, via the provided link. We look forward to receiving your application.
