Customer Service Representative

6 dagen geleden


Maastricht, Limburg, Nederland Mercedes-Benz Customer Assistance Center Maastricht Voltijd
Job Summary

The Mercedes-Benz Customer Assistance Center Maastricht is seeking an Italian-language Customer Service Representative to join our Customer Service (Italy) Team. As a key interface between customers and the Mercedes-Benz organization, you will be responsible for handling customer inquiries and complaints, providing product knowledge, and ensuring customer satisfaction.

Key Responsibilities

- Handle customer inquiries and complaints via telephone, mail, fax, or email
- Provide product knowledge and support to customers
- Ensure customer satisfaction and resolve issues in a timely manner

Requirements

- Work experience in a call center environment and/or customer service
- Professional written and spoken English
- Advanced negotiation skills
- Strong focus on customer satisfaction
- Knowledge of Italian geography
- Team player
- Open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan, and coordinate on high volume

What We Offer

- A gross monthly starting salary of €2693 for 40 hours of work per week
- An annual holiday allowance of 200 hours (based on full-time employment)
- An 8% holiday allowance (paid out annually each summer)
- An attractive relocation package which covers travel and living expenses for the first six weeks
- A flexible hybrid working model (once fully trained and competent)
- Personal performance-based incentives and an annual company performance-based bonus
- Free on-site parking
- Travel to work expenses based on personal situation and distance from the office
- A discounted collective health insurance policy
- A non-contributory pension plan
- A thriving social club, an on-site canteen, and free on-site fitness classes

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