Customer Service Representative
2 dagen geleden
About the Role:
We are seeking a highly skilled and customer-focused individual to join our Nordson team as a Customer Service Representative. As a key member of our Customer Services Team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Enter quotes and orders in SAP.
- First contact to customers.
- Inform customers about status of orders.
- Handle warranty, return and credit requests
- Handle complaints (invoices, deliveries, etc)
- Take care of Nordson internal requests and all other incoming requests
- Proactive order follow up
Requirements:
- Minimum MBO+ - degree (commercial or logistics).
- General knowledge on business and work processes (supply chain).
- Relevant experience in a customer service related environment or a business environment is highly desired.
- Fluent Dutch language skills are required (writing and verbal)
- English language on a good level and any additional language would be a plus.
- Computer literate (basic knowledge of MS-Office).
- SAP and Material Resource Planning (MRP) system knowledge
What We Offer:
We offer a comprehensive benefits package, opportunities for growth and development, and a flexible work schedule. Our benefits include hybrid working, a 13th month payment, 8% holiday allowance, pension plan, and 25 vacation days + 6 ADV. We are committed to ensuring a fair and equitable interview process and are looking for candidates who have a passion for inclusion, diversity, and equity.
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