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Dutch Language Customer Service Representative

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Rotterdam, Zuid-Holland, Nederland Patrique Mercier Recruitment Voltijd
About the Role

Patrique Mercier Recruitment is excited to present an exceptional opportunity for a skilled Dutch Language Customer Service Representative to join our team in Athens. This position offers a comprehensive relocation package, making it an ideal choice for individuals seeking to relocate and advance their career in customer service.

Key Responsibilities
  • Provide exceptional customer support via various communication channels, ensuring that Dutch-speaking customers receive timely and effective assistance.
  • Assist customers with product information, order tracking, and returns, maintaining a high level of customer satisfaction.
  • Address and resolve customer complaints with empathy and efficiency, fostering positive relationships.
  • Maintain accurate records of customer interactions and transactions, providing valuable insights for management.
  • Participate in training sessions and team meetings to enhance skills and stay up-to-date with industry trends.
Requirements
  • Fluent in Dutch and English, with strong verbal and written communication skills.
  • Prior experience in a customer service role is preferred, but not mandatory.
  • Ability to empathize with customers and resolve issues effectively, demonstrating a customer-centric approach.
  • Proficient in using computer systems and customer support tools, with a strong attention to detail.
  • Exceptional organizational skills, with the ability to work in a fast-paced environment under pressure.
  • Willingness to relocate to Athens and adapt to a new culture.
  • Reliable internet access and a conducive home office setup for remote work.
  • Positive attitude and enthusiasm for learning, with a growth mindset.
What We Offer
  • Private Health Insurance
  • Comprehensive Training and Development Program
  • Performance-Based Bonus Structure
  • Two Extra Salaries Per Year
  • Fully Paid Training and Onboarding
  • Competitive Salary and Benefits Package
  • Fully Paid Relocation Package (flight, transfer, and hotel)