**Sr Staff UX Researcher

7 dagen geleden

Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd
About the Role

We are seeking a highly skilled Sr Staff UX Researcher to join our team at ServiceNow. As a key member of our design team, you will be responsible for leading the design lifecycle from discovery through design validation and customer adoption.

Key Responsibilities
  • Represent and identify complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption.
  • Apply and adapt appropriate research techniques and methods for specific project needs.
  • Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases.
  • Partner with Product Managers and Designers to provide highly informed strategic recommendations that influence decision making.
  • Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
  • Provide direction, vision, and leadership for large collaborative efforts.
  • Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
  • Provide mentorship to other members of the team and champion the discipline across the organization.
Requirements
  • BA/BS degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, or equivalent combination of education and experience.
  • Experience in applying customer-centered research techniques to product definition and designs.
  • Experience defining, planning, and executing research studies including outlining objectives, goals, and timelines.
  • A portfolio of work representing research that influenced great insights or experiences.
Preferred Qualifications
  • 10+ years' of work experience applying and conducting customer-centered research.
  • Experience developing insightful, probing questions that resonate with both highly technical individuals and business-minded end-users using enterprise software.
  • In-depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
  • Experience with the creation and execution of online surveys as well as rich qualitative research techniques.
  • Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders.
  • Expert comprehension of personas, product, and technical capabilities.
What We Offer

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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