Automotive Technical Expert Role

4 dagen geleden


Amsterdam, Noord-Holland, Nederland XPENG Voltijd

About XPENG

We are a leading technology company that explores the diversity of mobility, including electric vehicles (EVs), eVTOL aircraft, and robotics. Our goal is to create a future of mobility that uses thoughtful and empathic intelligence to enhance the driving experience.

We have a team of passionate, diverse, and skilled employees working across hubs in China, the US, and Europe to build our international presence as an explorer in the mobility of the future.

Job Description:

The Technical Support Manager will be the first point of contact for the dealer regarding technical and customer service-related questions. Additionally, the Technical Support Manager will provide technical support to the Xpeng Benelux network and internal stakeholders, and contribute to the improvement of our quality management system.

Requirements:

  • Bachelor's degree in Automotive Engineering or a related technical field.
  • 5+ years of experience in technical aftersales support in the automotive industry.
  • Strong technical knowledge of EVs and the ability to understand complex systems and processes.
  • Excellent problem-solving and analytical skills.
  • Familiarity with quality standards and legal requirements relevant to the industry.
  • Effective communication skills in English and Dutch, both verbally and written. Knowledge of another European language is a plus.
  • Strong Customer Service mindset.
  • Able to work in cross-functional teams and manage multiple priorities.


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