Guest Relations Specialist

7 dagen geleden

Den Haag, Zuid-Holland, Nederland Aimbridge Hospitality Voltijd

Frontline representative, hospitality enthusiast, community connector

As the primary point of contact for guests at our establishment, you will embody the essence of our service philosophy. Your responsibilities will encompass everything from welcoming guests upon arrival, promoting our offerings, to providing insights about the local area and facilitating a smooth departure process. In this vibrant environment, you will have the opportunity to engage with guests beyond the traditional reception area, ensuring they feel valued and attended to throughout their stay.

Guests will rely on you for comprehensive information about our hotel and the surrounding area. Whether it’s suggesting exceptional dining options, assisting with transportation logistics, or simply engaging in friendly conversation, your ability to connect with guests will be your greatest asset. You will thrive on building relationships and will enjoy serving complimentary beverages while managing guest registrations, promoting loyalty programs, and addressing any inquiries or concerns that may arise. Each day will present new challenges and opportunities for interaction, making your role dynamic and fulfilling. Our hotel is committed to creating a home-like atmosphere for all guests.

Key Qualifications

Essential skills and personal attributes

A natural inclination towards hospitality, with an intuitive understanding of guest needs Previous experience in the hospitality sector, preferably within international hotel settings Availability for full-time shifts, including morning and evening hours Proficiency in English and Dutch is essential Ideally, reside in proximity to the hotel A proactive mindset, with the ability to adapt quickly and manage various systems Team-oriented yet capable of working independently Familiarity with property management systems is advantageous Experience in customer service resolution and knowledge of health and safety standards is beneficial

Benefits Offered

Competitive salary and reimbursement for travel expenses, with the position classified within the hospitality industry standards A dedicated and enjoyable team environment A culture of openness and informality, including team gatherings and celebrations Experience our hotel from a guest's perspective with complimentary overnight stays after your initial training period Discounts for friends and family, as well as special rates across our global hotel network Opportunities to earn monthly gift cards for personal use, allowing you to choose how to spend your rewards

Your career journey will be uniquely yours, with tailored support to help you thrive and develop within our organization. As part of a globally recognized hospitality brand, you will benefit from extensive growth opportunities and the support of a large network of hotels worldwide. We invite you to bring your passion for hospitality to our team, where you will have the space to express your individuality.

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